2016 KraftMaid Spec Book - The Home Depot

Ordering Process

EDI (Electronic Data Interchange) – Placing an Order:

• Once a designer enters the order into 20/20, it is sent to the Special Services System for pricing, and then creates

the Order number.

• Once purchased by the customer, the Purchase order is transmitted via EDI to KraftMaid for scheduling.

Order Confirmation:

Once your PO is received and scheduled by KraftMaid we will confirm the order via EDI in the system.

Monitoring Your Order:

• You can check the status of an order at any time by logging into

and going

to the Order Tracking tab.

Refund/Rebill:

Should a price discrepancy be discovered after an order has been placed, it is the policy of The Home Depot that a refund

and rebill be completed. The store will be responsible for completing the refund and rebill, as well as reissuing the order

without the discrepancy. The reissued order requires a new purchase order.

February 2016

Designer Support & Customer Care Guidelines

At KraftMaid Cabinetry, we’re committed to providing you with the very best service from start to finish. We’re always here to help.

Care and Contact

Contacting Customer Care:

Phone – (888) 562-3338

Fax – (888) 562-6493

Hours of Operation:

Monday through Friday – 8 a.m. to 8 p.m. EST

Saturday – 8 a.m. to 5 p.m. EST

Sunday – Closed

Contact Customer Care With Questions or

Concerns Associated With:

• Product availability

• Warranty claims

• Order status

• Purchase order numbers

• Technical issues

• Return Goods Authorizations (RGAs)

Reasons to Contact Your KraftMaid Sales

Representative:

• Showroom needs

• Literature needs

• Service issue resolution

• Design questions

• Any questions or issues not resolved when

contacting Customer Care

Warranty Phone Number:

(888) 562-7744

Your 24/7 access to order tracking, promotional updates,

design ideas, trends, 2020 info, training and more!

Click and discover