120
MARCH2015
•
HEMISPHERESMAGAZINE.COM
inflightwi-fi
entertainment
Get online, inflight
Weknow it is important to stay connectedwhileyoufly.
For that reason,weareworking toequipbothour
domestic and international aircraftwithWi-Fi.
ADDITIONAL INFORMATION
WI-FI ONP.S.®ANDUNITEDEXPRESS® FLIGHTS
United currentlyoffersGogo® Internet service
onp.s. Premium Service transcontinental aircraft
flyingbetweenNewYork (JFK) andboth Los
Angeles (LAX) and SanFrancisco (SFO) aswell as
select UnitedExpress aircraft.
COVERAGE
•Global satellite availability is limitedover
polar routes andother government areas
•Internet coveragewill be limited to the
continental United States on all 737 and
select 757-300 aircraft
•Internet coveragewill be limited to the
continental United States andCanadaon
two-cabin regional aircraft
KEEP INMIND
•Videoplayback, including streaming services such
asNeflix, Hulu andHBOGO, is not supported
•Voiceover Internet Protocol (VoIP) andvideo
or audio conferencing is expresslyprohibited
onboard
PLEASENOTE
United is committed toofferingyouhighquality
anddependableWi-Fi serviceduringyour flight.
Ifwedidnotmeet your expectation, andyou
would like to request a refund for yourWi-Fi
purchase, pleasevisit
united.com/refunds
to
submit a refund request.
Wi-Fi installationprogress
For the latest informationon
installationprogressandWi-Fi
satellitecoverage, visit
united.com/Wi-Fi.
HOWTOCONNECT
1.
Onceyour flight crew says that it’s safe touse largeportable
electronic devices, connect to the “
United_Wi-Fi
” network.*
2.
Openyour browser, go to
unitedwifi.com
.
3.
Select an Internet access option and click “
Purchaseaccess
.”
Todetermine ifyourflightoffersUnitedWi-Fi,
SM
youcango tounited.comor
United’smobileappandcheck the InflightAmenities tabon theFlightStatus&
Informationpage foranupcomingflight.
Troubleshooting connectivity issues
Check thestatus iconon theUnitedWi-Fihomepage, unitedwifi.com.
Ifyouseeared icon, the
aircraft isn’tconnected to the
Internetyet—pleasewait.
Ifyouseeagreen icon,
continue topurchase
Internetaccess.
Ensureyourdevice iswirelessenabledwhile inairplanemode.Youmustalsoenable
JavaScriptandcookies.
A319
100%complete
A320
100%complete
737
72%complete
Estimatedfleet completion:
September 2015
747-400
100%complete
757
servingp.s.® routes
100%complete
757
servingnon-p.s. routes
34%complete
Estimatedfleet completion:
September 2015
767
22%complete
Estimatedfleet completion:
June2015
777
76%complete
Estimatedfleet completion:
April 2015
787
29%complete
Estimatedfleet completion:
early2016
CR7/E170/E175
20%complete
Estimatedfleet completion:
July2015
Over
500
planes equipped
withWi-Fi
*p.s. and two-cabin regional aircraftwill connect to the gogoinflight network
