JANUARY 15 2009
AMERICANWAY 81
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POBox619612,MD2400
DFWAirport, TX75261-9612
BeingThere
OurEmployeesGo theExtraMile
SherryRoper
When American Airlines employee Sherry Roper’s nephew
wasdeployed to Iraq in2006, shesent lettersandpackages to
himona regular basis. Hewrotebackand saidhis roommate
had not received anything from home. Sherry asked for his
name so she could sendhimpackages too. In thenextweek, her nephew sent her fourmorenames.
As the listgrew,Roperknewsheneededhelp, so the23-yearAAemployee, aprojectmanager inReservations,
solicitedhelp fromherAA colleagueswhoexpressedan interest inadoptinga soldier.
Roper now coordinates themailing of cards and packages to soldiers in Iraq, with assistance from dozens of
employees inReservationsandat headquarters, theAACreditUnion, theFortWorthAllianceMaintenanceBase,
andatDFWAirport. “I couldn’t do itwithout their help,”Roper says.
Thecarepackages includegoodiesofall sorts: snacks,hygiene items, socks,games,books,DVDs—evenbath
itemsandbed linens. Literallyhundredsof troopshavebeen touchedbyRoper’skindness.
Ropersometimes receiveswish listsorspecial requests,whichshealways tries toaccommodate.
Sheoncegot a request for soft toilet paper, soshesent 200 rolls. SaysRoper: “Mymaingoal is to let
eachof themknow that they areappreciatedandnot forgotten.”
AlthoughRoper’snephewhasbeenbackhome for a year, shecontinues tosendcarepackages to
the troops. “I get Christmas cards from soldierswe’veadoptedwhoarenowhome,” she says.
Hernephew isgoingback to Iraq this year, andRoperplans tosendmoreboxesandcards tohim,
aswell as toother soldiers.
NoteworthyNews
AmericanCEOArpey toChair
one
world
AmericanAirlines chairmanand chief execu-
tiveGerardArpeyhasbeennominated chair-
manof theGoverningBoardof
one
world, the
leadingglobal airlinealliance, in succession
of retiredQantas chief executiveofficerGeoff
Dixon, whoheld thepost for two years.
Arpeywill act as “first amongequals” of
the chief executivesof thegrouping’smember
airlines, leading
one
worldas thealliance
marks the10thanniversary of its launchnext
month.
Arpey’s tenurewill comeas thegrouping’s
transatlanticcarriers, includingAmerican,
hope togainantitrust immunity toenable
them towork together in thesamewayas
their competitors in rival alliances, allowing
them toprovideevenmoreof the valueof
one
worldwithadditional servicesandbenefits.
Later in2009,Mexicanawill join thegroup-
ingas
one
world’snewestmember airline,
alongwith itsaffiliateMexicanaClick.
AANamedBestAirline for
DomesticFirst-ClassService
AmericanAirlineswas recentlynamed the
Best Airline forFirst-ClassService inNorth
America for 2008 in
BusinessTraveler
maga-
zine’sannual Best inBusinessTravel Awards
competition, which is votedonby thousands
of readers.
AmericanAirlines received thehonor at
a ceremony inLosAngeles, where
Business
Traveler
magazine recognized thewinners
in itsannual Best inBusinessTravel Awards
competition.
Ina completely separate competition, the
readersof
Global Traveler
magazine selected
AmericanAirlinesas theBest Airline forDo-
mesticFirst Class for the third consecutive
year.
Global Traveler
’sannual GTTestedAwards
program surveyedmore than31,400business
and leisure travelers todetermine thebest in
businessand luxury travel for 2008.
AmericanAirlineswasrecentlynamed theBest
Airline forFirst-ClassService inNorthAmerica.
