AMERICANWAY
OCTOBER 1 2007
10
T
PHOTOGRAPHBYCHETSNEDDEN
We’d love to hearwhat you think about our
airline and our employees. Pleasewrite to us
atwww.aa.com/customerrelations.
determination to preserve JFK’s status as
one of the world’s premier international
gateways and the number-one point of en-
try into theUnited States. That status will
be bolstered by the terminal’s new Cus-
toms and Immigrations facility, which can
process 1,600 travelers per hour — close
to twice the 900 passengers per hour that
couldbeprocessedat our old terminal.
As we’ve upgraded our facilities, we’ve
also been extending the global reach of
our JFK operations. We currently fly to
38 destinations, 23 of them outside of the
UnitedStates,with92flights eachday.We
are the only U.S. airline to fly direct from
New York to both LondonHeathrow and
Tokyo’sNaritaAirport. Thismonth,weare
launching new service to London’s Stanst-
ed Airport, and a second flight to Stanst-
ed is planned for April 2008. Also next
spring, we will add Milan and Barcelona
to our roster of international destinations
served from JFK.We have also been beef-
ing up our transcontinental service. We
currently operate a total of 20 transcons a
day from JFK to Los Angeles, San Diego,
SanFrancisco, andSeattle. Andwe recent-
ly launched new nonstop service between
JFKandLasVegas.
With more service to more places than
ever and a beautiful new terminal for us
to call home, American Airlines is ready
tomeet the air-travel needs of New York-
ers like never before. I hope you will get
theopportunity toexperienceournewJFK
facility very soon. In themeantime, wher-
ever you’re flying today, thank you for fly-
ingwithus.
ANewDayatJFK
Gerard J. Arpey
Chairman&CEO
AmericanAirlines
ThewriterE.B.Whiteoncewrote thatNew
York “is to thenationwhat thewhitechurch
spire is to thevillage— thevisible symbol of
aspirationand faith, thewhiteplumesaying
that theway is up.” I agreewith that senti-
mentandwouldadd thatNewYork isalsoa
great AmericanAirlines city.We have been
serving theNewYorkCityarea for80years,
andour longhistory there gives us anunri-
valed insight into theneedsofNewYorkers.
Wehave anetwork, fleet, and team that are
uniquelycapableof connectingNewYork to
the rest of the world. And at John F. Ken-
nedy International Airport, we also have a
brand-new, state-of-the-art terminal.
Our beautiful $1.3 billion facility pro-
vides New Yorkers and those visiting New
York the world-class comfort and conve-
nience they desire, and it gives us the room
wewill need inorder togrow in theyears to
come. Atmore than 1.5million square feet,
our terminal is larger thanMadisonSquare
Garden and Yankee Stadium. But it’s not
just its size thatmakes our new terminal a
special place for travelers.We have gone to
great lengths to improve the travel experi-
ence, particularly for our premium and
international customers. Enhancements
include new international curbside check-
in, premium-class check-in, and premium
security lanes. In fact, the security process
hasbeenexpedited for all our customers, as
therearenow 10 security-checkpoint lanes,
which are capable of processing 1,800
travelers per hour — enough people to fill
sevenBoeing777aircraft. Andonce they’ve
passed through security, our customers can
enjoy two beautiful new Admirals Club
lounges as well as our Flagship Lounge,
which caters topremium travelers.
Our new JFK terminal represents one
of the biggest investments in American
Airlines’ history, and it underscores our
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