Francisco Aguirre Jr
Phone: 956.261.8619 | Email: f.agu1rr3@gmail.com
Download Copy of Resume HereProfile Summary
I am astute, exceptionally dedicated, and a highly accomplished
IT professional with commendable hands-on leadership
experience in telecommunication, and project management across the IT
industry with experience in guiding teams throughout the project
lifecycle, applying advanced communication, training, and mentoring
skills. Mixing computer-based technology with other equipment and
restoring older communication technology and training others on the
use of technology is something I enjoy doing.
I have proven effectiveness to concurrently prioritize and assume
management, administrative, and technical tasks. I am also a friendly
and courteous individual who has exceptional communication skills and
the ability to network with others. Commitment to quality and
excellence is my goal.
Professional Skills
I have great analytical, problem‐solving, and troubleshooting
ability.
Ability to estimate and create project proposals, produce and deliver visual
presentations, and be able to lead meetings.
Ability to provide direction and analyze results vs. initial
expectations as well as being able to lead Root Cause analysis and
related investigations.
Ability to analyze and troubleshoot complex wireless, voice, and fiber
optic network equipment and understand how these systems
interconnect.
Experienced in handling a complex communication network and skilled in
installing and repairing IP camera and wireless systems.
Exceptional knowledge of designing, installing, and troubleshooting
structured cabling and wiring systems.
Good knowledge of the installation, implementation, and maintenance of
telecommunications equipment.
Committed to professional development, willing and able to complete
special training as required.
Consistently recognized for technical troubleshooting skills used to
rapidly and cost-effectively resolve challenging technical issues.
Outstanding leadership abilities; able to coordinate and direct all
phases of project-based efforts while managing, motivating, and
leading project team initiatives.
Customer-oriented, known for skillfully identifying and resolving
problems by developing customized solutions to the needs of each
user.
Strong motivator/team player with effective and excellent planning,
organizational, and negotiation strengths as well as the ability to
lead, reach consensus, establish goals, and attain results.
Professional Experience
Communications Technician | Feb 2016 - Present | Frontier
Communications- Weslaco, TX
- Assist the sales team in customer acquisition and pre-sale site visits, assist in the training of new customers.
- Install and maintain Mitel Voice over IP, Digital phone systems, IP camera, and wireless systems.
- Provide project management of each installed and also provide project management over structured cabling and network hardware installs.
- Perform pre-installation meetings with clients to gather the database information and explain the process that is going to happen when the installation begins.
- Troubleshoot all sorts of telephony and networking issues and use all resources available to get them resolved as soon as possible.
- Provided structured cabling solutions for various private and government agencies including, installation and repair of fiber optic cabling/splicing, data cabling, wireless access point installation, coax cabling, and security cameras.
- Troubleshoot problem areas according to best practices and technical order guidance
- Installed cabling for commercial PBX systems and added new phones to systems.
- Served as liaison between client and Insight team members.
- Maintained and upheld program and client processes and procedures, maintained and set client expectations.
- Provided various monthly, ad hoc, and financial forecast reporting.
- Held proper knowledge to handle technical issues escalated by team members.
- Maintained customer satisfaction, gathered and compiled project data and creating customer deliverables.
- Tracked project expenses and ensured contract/program goals are met by the team.
- Estimated project costs, created a scope of work, and produced a bill of materials.
- Provided contractors with the scope of work and set expectations on project deliverables.
- Inspected job sites for quality control during and at the end of a project.
- Managed large structured cabling projects, which included Cat 5e, 6, Coax, Fiber Optic Cabling and Network Equipment (CPE).
- Installed and configured Cisco Switches, Access Points, Cameras, and IP phone deployments and various customer premise equipment.
- Monitored and mentored team member performance, including the reinforcement of Insight corporate initiatives.
- Lead Technician | Jan 2000 - Dec 2002 | Netversant Solutions Weslaco, TX
- Computer Technician | May 1999 - Jan 2000 | Small Business Computer Service Harlingen, TX
- Computer Technician | Aug 1998 - Nov 1998 | Computer Mind Weslaco, TX
- Computer/Network Technician/internship | Mar 1998 - Aug 1998 | San Benito I.S.D. San Benito, TX
Education and Developement
South Texas College - Weslaco, TX | 2017 – 2019 |
- Bachelors of Applied Technology Degree
- Computer and Information Technologies
- Associates of Applied Science Degree
- Network Information Management Technologies
- CFOT - Certified Fiber Optic Technician – The Fiber Optic Association
- CFOS/OSP – Certified Fiber Optic Specialist - OSP
- Adtran Technical Solutions Associate/ Internetworking
- Adtran Technical Solutions Associate/ IP Business Gateways
- Attended Cisco Aironet Wireless LAN fundamentals, Site Survey, Wireless Security, and Advanced Bridging trainings
- CWNA Certified Wireless Network Administrator (expired)
- IPVM IP Camera Certification(expired)
- Working on Cisco CCENT certification
- Working on AWS Cloud practitioner certification
- Taking courses at Udemy.com on Front End Web Development, Amazon Web Services, and Cisco Networking.
Core Competencies
Customer Service
Telecommunication
Administration
Installation &
Maintenance
Leadership and
Mentorship
Technical Support
Technical Inventory
Crisis Management
Time Management
Cisco Networking
HTML/CSS
C# / JavaScript
Front End / Web- Development
Equipment installing /
testing/turn-up
Equipment power-up
Troubleshooting /
repairing problems
Migrations without
outages
Utilizing methods of
procedure
Project Management and
Completion
Technical Support and
Troubleshooting
Rapid Conflict
Resolution
General Management
Organization
Teamwork
Team Development
Operational Efficiency
PERSONAL SKILLS
Pro-active
Excellent Communicator
Self-Discipline
Active Listening
Positive Language
Managing Objections
Adaptability
Stress Tolerance
Team Player
Negotiation Skills
Strong work ethic.
Positive attitude.