Remote Support Dialog
Remote Log Collection allows customers to authorize Zerto support engineers to collect logs from their environment. By using remote log collection customers can avoid having to use the Diagnostic Tool on their ZVM server in order to collect logs for analysis, a potentially complex and time-consuming procedure.
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For the next 30 days: Remote log collection is allowed. This permission will automatically terminate in 30 days unless terminated by selecting the Never option. |
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Only for the duration of a specific case: You will be prompted to select the Case number from the drop-down list. The list contains all the active cases opened under the account that the Zerto Virtual Manager is registered to. Remote log collection will be allowed for as long as the case is active or until remote log collection is terminated by selecting the Never option. |
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Never: Remote log collection is not allowed (default). If remote log collection is currently allowed, the remote connection will be terminated if you select this option. |
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