News

Integration of VoIP With Other Business Tools

In today’s fast-paced business terrain, communication, and collaboration are essential for the success of any association. Voice over Internet Protocol (VoIP) has become popular for businesses looking to enhance their communication capabilities while reducing costs. With VoIP, associations... The post Integration of VoIP With Other Business Tools appeared first on VoIP-Info.

Posted by on 2023-03-16

Choosing A VoIP Phone For Home And Office – Guide

VoIP phones offer convenient communication and are a great choice for home and business users. There’s no one-size-fits-all when choosing the right one that will best suit both personal and professional needs. Factors such as cost, coverage, user... The post Choosing A VoIP Phone For Home And Office – Guide appeared first on VoIP-Info.

Posted by on 2023-03-09

Common VoIP Security Threats and Protection Ways

The wide adoption of VoIP (Voice over Internet Protocol) technology has become a popular way for businesses and individuals to communicate with one another. Still, as with any technology, essential security risks come with using VoIP systems. From... The post Common VoIP Security Threats and Protection Ways appeared first on VoIP-Info.

Posted by on 2023-03-02

WebRTC performance testing is complicated

One of the things that boggle the mind is WebRTC performance testing. It stems from the fact that WebRTC has many moving parts AND that it incorporates different disciplines of computer science. Let’s see what we need to know... The post WebRTC performance testing is complicated appeared first on VoIP-Info.

Posted by on 2023-02-23

VoIP Trends of 2023 You Need to Know Now

It’s 2023, and the VoIP world looks a lot different than it did only seven years ago. With powerful new features like AI-based customer management and more efficient software, these trends keep VoIP services at the top of... The post VoIP Trends of 2023 You Need to Know Now appeared first on VoIP-Info.

Posted by on 2023-02-16

How VoIP Can Improve Your Marketing Strategy

A great marketing strategy is key to the success of any brand. But with new tools and technologies popping up every day, how will you know which are the best tools to invest in to grow your business?... The post How VoIP Can Improve Your Marketing Strategy appeared first on VoIP-Info.

Posted by on 2023-02-09

Picking the Best VoIP Headset

Want a hassle-free solution to quickly improve your call quality? A VoIP headset might be the answer. It offers many benefits over traditional deskphones, including noise cancellation, echo reduction and a bonus perk of keeping all your calls... The post Picking the Best VoIP Headset appeared first on VoIP-Info.

Posted by on 2023-02-02

6 Steps to Building a Call Center Incentive Program

We all seek recognition for our hard work, but for call center agents, who often work in large teams, it’s hard to stand out and be recognized for their individual contributions. Instead, it is more common to be... The post 6 Steps to Building a Call Center Incentive Program appeared first on VoIP-Info.

Posted by on 2023-01-26

Benefits of Virtual Numbers for Small Businesses

As a small business, it is frustrating to miss out on opportunities due to a tight budget, especially when those opportunities are digital. But there’s a bright side: getting a virtual phone number can help you impress your... The post Benefits of Virtual Numbers for Small Businesses appeared first on VoIP-Info.

Posted by on 2023-01-19

Why IVR is Useful For Customer Service Hotlines

We all know the annoyance of having to wait for a customer service representative to reach our call. Wait times can range from 30 minutes to a few hours. This can negatively impact someone’s schedule if they don’t... The post Why IVR is Useful For Customer Service Hotlines appeared first on VoIP-Info.

Posted by on 2023-01-12

How Business Communications Have Changed Over the Last 10 Years

Business communications have evolved rapidly over the years. Business leaders, employees, and consumers are shifting away from traditional channels like email. Instead, they have been preferring more personable ways to contact one another.  It’s crucial to recognize the... The post How Business Communications Have Changed Over the Last 10 Years appeared first on VoIP-Info.

Posted by on 2023-01-05

Be More Data-driven with Call Center Analytics

Every customer interaction in your call center is essentially a goldmine of data. Unfortunately more often than not companies are not using this data at its full potential. Do you want to improve the experience of your customers... The post Be More Data-driven with Call Center Analytics appeared first on VoIP-Info.

Posted by on 2022-12-16

8 Benefits of UCaaS for Your Organization

In 2022, 16% more employees wanted to work in a hybrid workplace than in 2021. Indeed, around 44% of millennials and 40% of Gen Z prefer to work remotely—much more than those who want to work in a... The post 8 Benefits of UCaaS for Your Organization appeared first on VoIP-Info.

Posted by on 2022-12-07

What Is RPS?

Looking to deploy multiple Yealink phones, but don’t have the manpower to carry out manual configuration? No need to panic. RCS is just the solution you are looking for. Not sure what we are on about? Then read... The post What Is RPS? appeared first on VoIP-Info.

Posted by on 2022-12-02

The 3 Top Benefits of VoIP for Customer Experience

Success, as a small business, depends on a lot of things. But usually, it tends to boil down to doing one thing (and two words) well… Customer experience. Yep – unsurprisingly, how you treat your customers is, well…everything!... The post The 3 Top Benefits of VoIP for Customer Experience appeared first on VoIP-Info.

Posted by on 2022-11-25