What is the difference between managed IT and IT support?
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The world of IT can seem like a swirling vortex of acronyms and jargon, leaving many business owners scratching their heads. What is the cost of IT Support Services? . Two terms that often get used interchangeably, but shouldnt, are "managed IT" and "IT support." managed service new york While both aim to keep your technology humming along smoothly, they represent different approaches and levels of involvement. Think of it like this: IT support is like calling a mechanic when your car breaks down, while managed IT is like having a preventative maintenance plan to (hopefully!) avoid breakdowns in the first place.
IT support is generally reactive. Something goes wrong – your printer refuses to print, your email stops working, or your computer throws a blue screen of death – and you call someone to fix it. This is often on an "as-needed" basis, meaning you pay for their services when you need them. Its like a band-aid solution, addressing the immediate problem without necessarily looking at the root cause or preventing future issues. The focus is on troubleshooting and resolving specific incidents. managed services new york city This can be perfectly fine for small businesses with very basic IT needs, but it can become costly and disruptive in the long run.
Managed IT, on the other hand, is a proactive and comprehensive approach. Its about outsourcing your entire IT infrastructure to a third-party provider who takes responsibility for managing and maintaining it. This includes tasks like monitoring your systems for potential problems, performing regular security updates, managing your network, providing help desk support, and even planning for future technology needs. Think of it as a partnership where the managed IT provider is invested in the overall health and performance of your IT environment. check Theyre not just fixing things when they break; theyre actively working to prevent them from breaking in the first place! This typically involves a monthly fee, offering predictable budgeting and potentially reducing downtime and unexpected costs.
The key difference boils down to proactive vs. managed services new york city managed it security services provider reactive. IT support is reactive, focusing on fixing problems as they arise.
What is the difference between managed IT and IT support? - managed service new york
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