Okay, so youre looking for a Managed Service Provider, or MSP, in the jungle that is New York City.
Top 5 Questions to Ask When Choosing an MSP in New York City - check
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Smart move!
Managed IT Services vs. Break-Fix: Which is Right for Your NYC Company? . Navigating the tech landscape here can be a nightmare, and a good MSP can be a lifesaver. But with so many options, how do you pick the right one? Dont just grab the first shiny ad you see. You need to ask the right questions. Here are my top 5, phrased like youre talking to a real person, not reading a corporate brochure:
First, "What kind of clients do you usually work with, and do you have experience with businesses like mine?" This isnt about being picky; its about finding someone who understands your specific needs.
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A startup in SoHo has very different requirements than a law firm downtown. Do they get your industry? Have they successfully helped similar businesses scale or overcome similar challenges? Their experience matters!
Second, "Whats your proactive approach to security? managed it security services provider How do you prevent problems before they happen, and whats your plan if things go south?" Security is HUGE. You need to know theyre not just reacting to fires, but actively preventing them. managed services new york city Ask about their security protocols, their monitoring systems, and their disaster recovery plan. Dont settle for vague answers. Get specifics!
Third, "How quickly can I expect a response when I have an issue, and whats your escalation process?" Downtime is money. You need to know theyll be there when you need them.
Top 5 Questions to Ask When Choosing an MSP in New York City - managed services new york city
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Whats their service level agreement (SLA)?
Top 5 Questions to Ask When Choosing an MSP in New York City - managed it security services provider
How do you contact them – phone, email, carrier pigeon? And if the first person cant solve your problem, who gets involved next?
Top 5 Questions to Ask When Choosing an MSP in New York City - managed it security services provider
Knowing the escalation process gives you peace of mind.
Fourth, "How do you stay up-to-date on the latest technology and trends, and how do you help me leverage them?" Tech is constantly evolving. You dont want an MSP stuck in the past. managed service new york Are they investing in training? Are they exploring new solutions?
Top 5 Questions to Ask When Choosing an MSP in New York City - check
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managed service new york A good MSP should be a partner, helping you use technology to improve your business, not just keep the lights on.
Finally, "Can I talk to some of your current clients?" This is crucial. managed services new york city References are your best friend. Talk to other businesses who are using their services. Ask them about their experience, their satisfaction, and any potential drawbacks. Real-world feedback is invaluable!
Choosing an MSP is a big decision, but asking these questions will put you on the right track. Good luck finding the perfect fit for your business!
