What is the difference between IT support and a Managed Services Provider in NY?

What is the difference between IT support and a Managed Services Provider in NY?

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Okay, so youre probably scratching your head, wondering, "Whats the big deal? Isnt IT support just... IT support?"

What is the difference between IT support and a Managed Services Provider in NY? - managed it security services provider

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Well, not quite!

What is the difference between IT support and a Managed Services Provider in NY? - managed it security services provider

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In New York (and everywhere else, really), theres a real difference between your standard IT support and a Managed Services Provider (MSP). Ill try and break it down without getting too techy.


Think of it this way: IT support, often, is reactive.

What is the difference between IT support and a Managed Services Provider in NY? - check

    Something breaks? You call em.

    What is the difference between IT support and a Managed Services Provider in NY? - check

      Your computers acting wonky?

      What is the difference between IT support and a Managed Services Provider in NY? - managed it security services provider

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      You send an email. Its like calling a plumber only after your pipes burst. They come in, fix the problem, and you pay them. Its break-fix, plain and simple. There aint no proactive monitoring, no strategic planning, generally, just putting out fires.

      What is the difference between IT support and a Managed Services Provider in NY? - managed service new york

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      You know, when you really need it, but only when its bad.


      An MSP, on the other hand, is a whole different ballgame. Theyre more like your proactive tech partner. (Imagine having a tech buddy!). They dont just wait for things to go wrong.

      What is the difference between IT support and a Managed Services Provider in NY? - managed service new york

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      They actively monitor your systems, looking for potential problems before (and I emphasize, before!) they cause a major headache.

      What is the difference between IT support and a Managed Services Provider in NY? - managed service new york

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      Think of them as preventative medicine for your IT infrastructure. They handle everything from security updates to data backup, often for a fixed monthly fee. This provides budget predictability which is awesome! Its a more comprehensive, strategic approach.

      What is the difference between IT support and a Managed Services Provider in NY? - managed it security services provider

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      Theyre invested in keeping your business running smoothly, not just fixing it when it crashes.


      So, to put it simply, IT support is like calling a mechanic when your car breaks down.

      What is the difference between IT support and a Managed Services Provider in NY? - managed service new york

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      An MSP is like having a mechanic do regular check-ups, oil changes, and tune-ups to keep your car running smoothly. Oh boy!


      The key difference isnt just about what they do, its about how they do it.

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      IT support usually works on an hourly or per-incident basis. An MSP usually has a contract where you pay a fee that covers a whole bunch of services.


      Choosing between the two really depends on your business needs and budget. If youre a small business with minimal IT needs, or you have an internal tech person that is pretty good, IT support might be sufficient. But if youre a growing business that relies heavily on technology, and you cant afford downtime, an MSP is often the better choice. Its not about choosing the cheapest option, its about choosing the option that provides the most value and helps your business thrive.

      What is the difference between IT support and a Managed Services Provider in NY? - check

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      You dont wanna be penny-wise and pound-foolish, you know?

      What is a Managed Services Provider (MSP) in NY?