How to Negotiate Managed Service Agreements in NYC

Alright, so youre thinking about getting into a managed service agreement (MSA) in New York City, huh? How to Ensure Business Continuity with an MSP in NYC . Smart move! But, like, signing on the dotted line without knowing whats what? Big mistake. check Lets talk about negotiating those things, real, real human-like.

First off, remember this: everything (and I mean everything) is negotiable! Dont let anyone make you feel like youre stuck with the first offer they throw your way. check Thats just sales talk. You gotta be ready to push back.

So, where to start? Well, scope of services is HUGE.

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What exactly are these guys gonna be doing for you? Be super specific. Dont just say "IT support." Dig into it. Are they handling your backups? managed services new york city managed service new york What about security? check (Cybersecurity is a must these days, especially in a city like NYC!) Whats their response time gonna be if your server goes down at 3 AM? Get all of that in writing. And make sure its clear enough that even your grandma could understand it (no offense, Grandma!).

Then theres the money, money, money!

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The price tag. See how theyre charging.

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Is it per user? Per device? Flat fee? Figure out which model works best for your business and then (this is important!) compare pricing from multiple MSPs. Dont be afraid to play them off each other a little! "Hey, company X is offering me this… can you match it?" It works, trust me. Also, watch out for hidden fees! Things like onboarding costs, after-hours support fees (if they even offer it!), or extra charges for certain types of support.

Service Level Agreements (SLAs) are your best friend. This is where you define the performance standards you expect. Uptime guarantees? Response times? Resolution times? Make sure these are clearly spelled out and (heres the kicker!) that there are penalties if the MSP fails to meet them. Nobody wants to pay for services theyre not actually getting.

And dont forget about termination clauses. What happens if youre not happy with their service? managed services new york city How easy is it to get out of the agreement? Whats the notice period? You dont want to be stuck in a bad contract, paying for something you hate. (Its like being stuck with a bad roommate!)

Finally, (and this is kinda obvious, but people forget!) read the entire agreement! Every single word. If you dont understand something, ask! managed service new york Or better yet, get a lawyer to look it over. Its an investment that could save you a ton of headaches (and money!) down the road.

Negotiating an MSA in NYC can feel overwhelming, but if you go in prepared and know what you want, youll be just fine! Good luck!