Okay, so youve entrusted your precious NYC business IT to a Managed Service Provider (MSP). Smart move!
How to Evaluate the Performance of Your NYC Managed Service Provider - check
But how do you
know theyre actually delivering the goods? Its not like you can just, yknow, guess.
managed services new york city Evaluating their performance is critical, and thankfully, it doesnt have to feel like rocket science.
First off, lets talk about uptime (the amount of time your systems are running smoothly). Are things consistently up and running? Frequent outages are a huge red flag.
How to Evaluate the Performance of Your NYC Managed Service Provider - managed services new york city
You shouldn't
not be monitoring this. Ask for reports! They should be proactively providing them, showing you the uptime percentage and explaining any dips. If theyre dodging the question, Houston, we have a problem!
Next, consider response times.
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When you or your employees reach out for help, how quickly do they respond?
managed it security services provider Are they resolving issues promptly, or are you left twiddling your thumbs waiting for a fix? (Nobody wants that, right?). A good MSP will have clearly defined Service Level Agreements (SLAs) outlining their guaranteed response times. Hold them accountable! Dont let them just brush you off.
Then theres security. Is your MSP taking proactive steps to protect your data from cyber threats? Are they implementing security measures like firewalls, antivirus software, and regular security audits? Are they training your employees on how to spot phishing scams? This is non-negotiable; its not something you can afford to ignore. check A breach can be devastating.
Communication is also key.
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Are they communicating clearly and regularly about the services theyre providing? Do they explain technical issues in a way that you (and your non-technical employees) can understand? Are they proactive in suggesting improvements or new technologies that could benefit your business?
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Silence isnt golden here; you
want to hear from them.
Finally (and this is a biggie), are they aligned with your business goals? Are they simply fixing problems as they arise, or are they actively working to help you achieve your objectives? managed it security services provider Do they understand your industry and the specific challenges you face? A truly great MSP is a partner, not just a vendor. They should be invested in your success.
So, how do you put all this together? Start by reviewing your contract (duh!).
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Check those SLAs.
managed services new york city Then, gather feedback from your employees. Are they happy with the service theyre receiving? Track the frequency and severity of IT issues. Compare your current performance to past performance. And most importantly, dont be afraid to have an open and honest conversation with your MSP. Let them know whats working and whats not.
managed service new york Remember, its a partnership, and honest feedback is essential for any successful relationship.
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Good luck!
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