How to Evaluate the Performance of Your NYC Managed IT Provider

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So, youve got a managed IT provider in the Big Apple, huh? How to Negotiate the Best Managed IT Services Contract in NYC . Thats smart, frees you up to actually, you know, run your business! But how do you actually know if theyre, well, any good? Just paying the bill every month aint gonna cut it, pal. managed service new york You gotta evaluate their performance, and Im gonna tell you how.

First off, are they actually fixing your problems? I mean, seriously.

How to Evaluate the Performance of Your NYC Managed IT Provider - managed service new york

Are you constantly calling them about the same darn issue?

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Thats a big red flag waving in the wind!

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They should be proactively addressing problems, not just reacting to the fires youre putting out.

How to Evaluate the Performance of Your NYC Managed IT Provider - managed services new york city

Ask yourself, are they preventing problems before they even happen? check Good providers use monitoring tools and stuff to catch stuff before it melts down your whole system.

Then theres response time. If your server crashes and youre waiting all day for someone to even acknowledge the issue, thats just unacceptable.

How to Evaluate the Performance of Your NYC Managed IT Provider - managed service new york

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They should have service level agreements (SLAs) that spell out exactly how quickly theyll respond to different types of problems. And make sure theyre actually meeting those SLAs! Dont be afraid to hold them accountable!

Communication is key too. Are they explaining things in plain English, or are they throwing a bunch of tech jargon at you that makes your head spin? You dont need to be a computer scientist to understand whats going on with your IT. A good provider will be able to explain complex issues in a way thats easy to grasp. Plus, regular updates and reports are important. You need to know what theyve been working on and what theyve accomplished.

And dont forget about security! This is HUGE!

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Are they keeping your systems up-to-date with the latest patches and security measures?

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Are they protecting you from ransomware and other cyber threats?

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Ask them about their security protocols and what steps theyre taking to keep your data safe.

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This is something you really cannot skimp on, period!

Finally, think about their overall value. managed services new york city Are they just fixing things as they break, or are they providing strategic advice to help you improve your IT infrastructure and achieve your business goals?

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A good managed IT provider should be a partner, not just a vendor. They should be invested in your success and helping you use technology to grow your business.

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So, there you have it.

How to Evaluate the Performance of Your NYC Managed IT Provider - managed services new york city

Evaluate them on their problem-solving, response time, communication, security, and overall value. If theyre not meeting your expectations, dont be afraid to look for a new provider. There are plenty of good ones out there, and you deserve the best! Good luck!