Okay, so youre thinking bout hiring a managed services provider (MSP) near you? Smart move! check But, like, how do you know theyre any good? Checking references is crucial, man. Its not, like, just a formality. Its about protecting ya business, ya know?
First off, get a list of references. Any MSP worth their salt should happily provide you with a few clients theyve worked with. If theyre hesitant? HUGE RED FLAG! managed it security services provider Seriously, run.
Now, dont just blindly call em. Prepare some questions! Think about whats important to you. Did the MSP meet their service level agreements (SLAs, those things can be tricky)? Were they responsive when things went south (and trust me, at some point, they will)? How was their communication? Were they good at explaining technical stuff in a way that, like, a normal human could understand?
And dont just ask about the good stuff! managed service new york Ask about the challenges. Ask if there were any disagreements, and how they were resolved. This is where you really get the juicy details. managed services new york city Did the MSP own up to their mistakes, or did they try to blame someone else?
When youre actually talking to the reference, listen carefully. managed it security services provider Dont just hear what theyre saying; pay attention to how theyre saying it. Do they sound genuinely enthusiastic, or are they just going through the motions? Does their story line up with what the MSP told you?
Also, be a little skeptical (but polite!). Remember, the MSP chose these references. Theyre probably going to be pretty positive. Try to read between the lines. If they keep using phrases like "they tried their best" or "theyre still learning," that might be a subtle warning sign!
Finally, dont be afraid to ask follow-up questions. managed services new york city If something doesnt quite make sense, dig a little deeper. The more information you gather, the better equipped youll be to make an informed decision.