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Along with communicating and managing tasks effectively, it’s also critical to be proactive about checking in with residents to ensure they are satisfied with their maintenance experience. This not only shows you care but could also prevent someone from publishing a negative review because of a bad experience. Armed with residents’ feedback you can also gain valuable insight into your vendor’s performance and uncover ways you can improve your processes.

Maintenance operations involve many moving parts. It is important that tasks are completed in the correct order and there is no lag time. It is easier to maintain things on track when you have a system that automates workflows and task management, rather than manually entering information or monitoring processes.

For emergencies, employ a 24-hour answering service that can route calls to you or to an on-call maintenance team.

Landlords need to have information about equipment and property maintenance in order to plan financing for future repairs, equipment purchases, contractor service agreements, replacement purchases, and other financial needs (e.g. windows, roofing, HVAC and plumbing fixtures). These items should be monitored by managers.

You will likely need property maintenance services providers whether you are a landlord or busy commercial property manager. Certain tasks, such as plumbing and electrical, must only be performed by licensed technicians.

The job of a property manager is to maximize profitability for an owner while minimizing the time they have to spend thinking about their properties. Property maintenance takes up a big chunk of time, but doing it right can maximize profits by keeping repair costs low, retaining residents, and garnering referrals.