How to Evaluate the Performance of Your New York MSP

So, youve just hired a New York MSP (Managed Service Provider), right? How to Negotiate a Managed Services Agreement in New York . Awesome! But like, how do you even know if theyre, you know, good? Just paying them every month isnt enough, ya gotta actually evaluate their performance. Think of it kinda like dating – you wouldnt just stick around forever if the person was constantly late and forgot your birthday, would ya?!

First off, communication is key. Are they, like, actually communicating with you? I mean, are they responding quickly to your tickets? Are they explaining things in a way that doesnt make your head spin?

How to Evaluate the Performance of Your New York MSP - managed services new york city

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Cause if theyre talking tech-jargon 24/7, thats not a good sign, especially if youre not a super techie person yourself. (Which, lets be honest, most business owners arent!)

Next up: uptime. managed service new york Is your stuff, like, actually up?

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Downtime costs money, big time!

How to Evaluate the Performance of Your New York MSP - managed service new york

So, track that. check Ask them for regular reports. managed it security services provider Dont just take their word for it, either. Do your own little checks.

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If your websites constantly going down or your emails acting funky, somethings definitely up.

Then theres security. Are they actually keeping your data safe? This is huge! Ask about their security protocols. Do they do regular vulnerability scans? Are they patching your systems? You dont have to understand all the details, but you should get a general sense of whether theyre taking security seriously.

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(A good MSP will be happy to explain this in plain English, promise!)

Cost, of course, matters too. Are you getting what youre paying for? Are there hidden fees popping up all the time? Compare their services and pricing to other MSPs in the area. managed services new york city Don't be afraid to shop around a little, even after youve signed a contract. Knowledge is power, and you can always renegotiate!

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Finally, and this is maybe kinda squishy, but trust your gut. Do you like working with them? Are they responsive, helpful, and proactive? Or are they just kinda… there? A good MSP should feel like a partner, not just a vendor. If theyre not making your life easier, then whats the point!? Finding the right MSP is a process, but its totally worth it when you find one that gets you and your business. Good luck!

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