Effective Date: January 1, 2026
Big Red Plumbing ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our plumbing services.
By accessing our website or submitting your information through our forms, you agree to the terms of this Privacy Policy.
We may collect the following types of information:
When you fill out our contact forms, request services, or call us, we may collect:
First Name and Last Name
Email Address
Phone Number
Service Address (if provided)
Details about the plumbing services requested
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Date and time of visit
Referring website
This information helps us improve our website functionality and user experience.
We use the information we collect to:
Respond to service inquiries
Schedule plumbing appointments
Provide estimates and up-front pricing
Deliver plumbing services
Improve website performance
Communicate service updates or confirmations
Respond to customer service requests
Comply with legal obligations
We do not sell your personal information to third parties.
If you provide your phone number, you consent to receiving:
Service confirmations
Appointment reminders
Service-related updates
Emergency response communications
Standard message and data rates may apply. You may opt out of SMS communications at any time by contacting us directly.
Our website may use cookies and similar tracking technologies to:
Improve site performance
Analyze traffic
Enhance user experience
You can control cookie settings through your browser preferences.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from:
Unauthorized access
Disclosure
Alteration
Destruction
While we strive to protect your information, no method of transmission over the internet is 100% secure.
We may share your information only in the following circumstances:
With service providers who help us operate our business (such as scheduling or communication platforms)
When required by law or legal process
To protect our legal rights
We do not sell or rent personal information to third parties.
Our website may contain links to third-party websites (such as Google Maps or review platforms). We are not responsible for the privacy practices of those external websites.
You may:
Request access to your personal information
Request corrections to inaccurate information
Request deletion of your personal data (subject to legal obligations)
To exercise these rights, contact us using the information below.
Our services are intended for homeowners and adults. We do not knowingly collect personal information from children under 13.
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.
If you have questions about this Privacy Policy or how your information is handled, please contact:
Big Red Plumbing
Sandpoint, ID 83864
Phone: 208-690-4948