Working with customer accounts : Migrating a customer account to another DS-System : Importing a customer account
 
Importing a customer account
To import the customer data to the target DS-System:
1. Connect to the destination DS-System where you want to import the customer data.
2. On the Customer menu, click Import Customer. The Import Customer dialog box appears.
F1 Help: "Import Customer / DS-Client"
3. Select the source path where the DS-System can import the customer data.
4. Click Start. This process will automatically create the customer account and DS-Client accounts, as well as copy the backup data to the DS-System.
• If DS-System can find a storage location on the same volume as the specified path, a popup dialog box appears:
F1 Help: "Select Import Method"
– The Move option is faster, but the data (not including library files) will be moved to the one storage location. Therefore the storage distribution may not be balanced after import.
• If the logical size (available to DS-System in the storage location) is less than the data being moved, a warning appears. There is enough physical space because the move process is just renaming files in the storage location. However, DS-System will not put new files into that storage location if DS-System has no available logical space.
• If DS-System cannot find a storage location on the same volume as the specified path, a popup dialog box appears. If you click Yes, DS-System will automatically balance the import of data among all its storage locations:
• The Select Storage Group dialog box appears if the DS-System is going to balance the data across storage locations. In this case, you must select a storage group. (“Configuring extensible storage locations”)
F1 Help: "Select Storage Group"
5. You will be asked if you want to overwrite the Global Options for the current DS-System (Additional Charges, Billing Plans, Business Parameters).
6. Once complete, the DS-Client number and DS-System IP address will be changed.
7. On the old DS-System, select each migrated DS-Client account. On the Customer menu, click New Registration Info. The Enter New Registration Info dialog box appears.
F1 Help: "Enter New Registration Info"
8. Type the new information. The customer will see this when trying to connect to the old DS-System.
9. Inform your customer of each new DS-Client number, and have them update their DS-Client configuration with the new DS-Client number and DS-System IP address.
NOTE:  To make it easier for your customers, you can create a DS-Client Registration Information (.CRI) file for each of the migrated DS-Clients. See: “Exporting DS-Client registration information”.