Migrating a customer account to another DS-System
You can migrate a customer account to a new DS-System. This feature supports cross-platform migration between DS-Systems (for example: Linux DS-System to Windows DS-System).
Migration should be planned carefully, because you should expect the export and import processes to take hours to complete, especially if there are millions of files and many terabytes of data.
Before you begin:
• Make sure the DS-System computer does not restart.
• Make sure the version of both the source and target DS-Systems is the same. (For example, if you want to migrate a customer from a v13.3 DS-System, you must make sure the target DS-System is also v13.3.)
• It is very important to check for any errors at each step during migration.
• Before you export, you should run system admin and autonomic healing on each DS-Client account of the customer you are going to export. If errors are reported, you should fix them.
• You must verify that enough space is available for the export and import processes before performing them.
• For extensible storage, even if there is enough physical space for the data to be imported, you must manage the logical space in each storage location. If the storage locations run out of logical space, the customer’s backup processes will not be allowed.
• Before you export, deactivate all the customer’s DS-Client accounts.