Generating a disc/tape order
You must instruct the DS-System to write the files to the DS-System's buffer directory.
To generate a disc/tape:
1. On the Disc/Tape menu, click Generate.
2. Select the disc/tape request you want (the status must be Purchased).
3. Click Write to Buffer.
• For N+1 DS-Systems, a popup dialog box will ask you to select which N+1 node will perform the activity.
4. In the Generate Files to Buffer dialog box, configure the following:
• Processes to start — (for Disk media type with Unlimited size only) The number of threads you want to use to write data to the buffer. You can select from 1 to 99 threads (the default is 3). All threads execute parallel to shorten the generation time.
• Path — Shows the default path where the disc/tape files will be written. To change the path, type a new path or click [...] to browse for it.
• Restore Reason — Select a reason for the disc/tape request.
• Restore classification — See the F1 help for more details.
5. Click OK. The Disc/Tape Meta-data Encryption dialog box appears. If desired, select the encryption to use for the meta-data (the descriptive files used to manage the disc/tape restore).
6. Click OK.
NOTE: The Overwrite Options dialog box appears if you are retrying the Write to Buffer process for a disc/tape request and DS-System detects that usable data exists in the disc/tape buffer. This can happen if the previous process was stopped (by the user, because of DS-System shutdown, because connection to disc/tape buffer was lost, etc.). You can choose to overwrite the data and restart from the beginning, or try to resume from the point where the last Write to Buffer process was interrupted. Click OK.
7. When complete, the request status will show Finished in the Disc/Tape Orders dialog box.
a) Copy the data from the buffer directory to the media specified in the customer's order (CD, DVD, hard disk, or tape).
b) Ship the media to the customer's specified mailing address: select the disc/tape request and click More Info.
8. Once the files in the buffer have been written to the customer's selected media, you should mark the request as Mailed.
a) Select the order in the list (the status must be Finished) and click Mark Mailed.
b) Type the number of copies of the media to send and click OK. The files will be automatically deleted from the buffer.
9. In the Disc/Tape Orders dialog box, the status of the order will be Mailed. At this point, all data from that request in the buffer directory is deleted.
Once a request is Mailed, the accompanying charge will be applied to the DS-Client's Additional Charges list for the applicable month, if configured in DS-Billing. For more information, see the DS-Billing User Guide.
10. You may wish to delete some older requests from the list to keep it manageable.
a) In the Disc/Tape Orders dialog box, select the request you want to delete.
b) Click Delete. A confirmation popup appears. Click Yes to proceed.