Exporting a customer account
To export a customer account:
1. In the Customers tab, select the customer you want to migrate.
2. On the Customer menu, click Export Customer. The Export Customer [...] dialog box appears.
3. Select a valid path (buffer directory) on the DS-System or DS-System network that can accommodate the full storage of the selected customer.
• At this point, you must decide where to export the data: on the same extensible storage volume of the target DS-System, or to a different volume entirely.
• If you export to a location on the same storage volume, the import customer process will give you the option of a faster import method.
• Click Start.
NOTE: The Overwrite Options dialog box appears if you are retrying the export customer process and DS-System detects that usable data exists in the export location. This can happen if the previous process was stopped or interrupted. You can choose to overwrite the data and restart from the beginning, or try to resume from the point before the first error.
4. In the Customers tab, select the customer whose data you have just started to export. On the Customer menu.
5. Click Export History. The Export history for [...] dialog box appears
6. Type a valid path (buffer directory) on the DS-System or DS-System network to place the history (database logs) for this customer and click Save.
These customer logs will not be imported to the new DS-Systems. Since you can choose to delete the original customer, you may wish to save these logs for historical purposes.
NOTE: For UNIX DS-Systems, you must use a mount point.