The DS‑Client service is designed to perform automated backups to an off-site location. This approach requires an adequate communication link between DS‑Client and DS‑System.

If a customer site needs to restore a large amount of data (due to a server crash or other disaster), the communication link between DS‑Client and DS‑System may not allow the restore process to be completed in a reasonable amount of time. In these cases, customers can use the Disc/Tape feature to have the required data written to media and shipped to their physical location. This can be done from DS-Client, or by the service provider.

The steps described here are general and assume that your network is functioning properly. Depending on your situation, you may need to do more things.

DS-Client is required. If the DS-Client computer was destroyed, see “Recovering the DS-Client Database”.

To reduce your down time, you can ask your service provider to write the required data to Disc/Tape media (snapshot of latest generation only). This must be done for each backup set you need. (Otherwise, you can perform the Disc/Tape request with DS-User after the DS-Client computer is recovered.)

DS‑System copies all requested files to Disc/Tape media. Disc/Tape media is shipped to the DS-Client’s physical location. The required data is restored from Disc/Tape media attached to the DS-Client (or through the LAN).

The data on Disc/Tape media is encrypted.