Restoring Files and Folders

The procedure to recover files and folders involves the following steps:

1. Mounting the Virtual Machine that Contains the Required Files and Folders
Note: While the virtual machine is mounted:
• If you start a live failover or move, Zerto Virtual Manager forcibly unmounts the virtual machine so the live failover or move can be performed.
• (On-premise environments) Scheduled retention processes do not start.
• (On-premise environments) Manual retention processes fail.
• You can perform a test failover or clone.
2. Downloading or Restoring Files and Folders
Note: When downloading, you may see grayed out files. These grayed out files are not supported files, and therefore cannot be selected. For a list of unsupported files, see Zerto Virtual Replication - Interoperability Matrix for All Versions.

Considerations:

For file and folder recovery considerations or known issues, see the Release Notes > Known Issues > File Level Restore.

See also:

• The File and Folder Restore Process