b'A message from Bill A message from HeatherThe National Registrys 2020 Annual Report clearly demonstratesTurn adversity into success. Make uncertainty a thirst for how 2020 was a year like no other for the organization. It quicklyknowledge. Meet challenges with positive actions. Those were became clear that a year meant to come together for celebration ofthe themes for the National Registry in 2020. Like many other the National Registrys 50th Anniversary would bring us together,organizations, the National Registry was not immune to what albeit virtually, for even more important reasons. The COVID-19the world faced. It was to be a year of celebrationthe National pandemic presented challenges, adversity and uncertainty like few ofRegistrys 50th anniversary. While we may not have celebrated like us have ever known. As the nations EMS certification organization,we would have liked, the hard work, education and creativity of we had a responsibility to respond quickly, effectively and creatively. our board members, stakeholders and staff proved to be a shining light as emerge from the grips of a global pandemic.In a few short weeks, we were forced to find a new way to deliver examinations. We overcame a precipitous drop in certifications andModernization and innovation have always been hallmarks of top recertifications, with initial examination volumes surpassing theperforming organizations. Sometimes those happen by choice and previous year and recertifications reaching record numbers. And, inother times by design. In 2020, the National Registry embraced the midst of our Strengthening The Core initiative, we were able toboth because we wanted to and because we needed to. As the maintain, or, in some cases, accelerate our Information TechnologyNations EMS certification organization, the National Registry investment, invest in Continued Competency and, of course, enhanceplayed a pivotal role in ensuring a pipeline of emergency medical and evolve our examinations process. responders. Along the way, we learned about ourselves, too.The National Registry did respond and we were able to successfullyThe National Registry grew while also becoming a flexible remote transform the organization into something better than before theemployer. Our organization implemented changes out of necessity pandemic. It will be a year we will not forget. However, I hope it will bein a matter of weeks instead of months or years. The National a year that we look back on and remember 2020 for setting us on aRegistry rallied with other EMS organizations to ensure the successful path for the next 50 years.protection of the public when they needed us the most.Now, it is time to take those actions and lessons learned and prepare for tomorrow. The National Registry is poised to be not only a leader in the certification industry, but a model for others toIt will be a year we will not forget. However,BILL SEIFARTH learn from. It is because of each and everyone of you that we faced The National Registry rallied with2020 head on and emerged better because of it.Executive Director & CEOI hope it will be a year that we look backother EMS organizations to ensureon and remember 2020 for setting us on athe protection of the public when they successful path for the next 50 years. HEATHER DAVIS needed us the most.Bill Seifarth Chair of the Board Heather Davis4 5'