customer care
HOW TO CONTACT US
easyJet.custhelp.com
Our customer services team is available to help you
from 8am–8pm every day (local times).*
0843 104 5000
0820 420 315
199 201 840
902 599 900
01805 666 000
0848 282 828 0900 040 1048 703 103 988
0820 320 950 812 200 8999 0601 90199 458 988 1032
9723 763 0561.
Rest of the world
+44 843 104 5454
*
Please refer to easyJet.com for call charges. Calls may be recorded to
improve your experience when travelling with or contacting us.
Follow us on Twitter @easyJet to receive information on
how you can make your travel experience better.
In case of emergency while you are abroad, you can use one
common number all over the EU free of charge: 112.
This enables you to reach all emergency services (fire,
police, medical) in the 27 countries of the EU.
Warst Du mit unserem
Service besonders
zufrieden? Dann lass Dir die
Namen sagen, log Dich auf spirit.
easyJet.com <http://spirit.easyJet.
com> ein und gib Deine Stimme
für Deine Lieblings-Mitarbeiter
unter uns!
Vous avez bénéficié d’un
excellent service client par
notre personnel? Trouvez le nom
des personnes qui méritent une
reconnaissance particulière, puis
connectez-vous et votez pour
eux sur : spirit.easyJet.com
Soddisfatto del servizio
ricevuto? Scopri il nome
della persona che ti ha aiutato e
poi clicca su spirit.easyjet.com
per votarla!
¿
Has recibido una buena
atención al cliente?
Averigua el nombre de la
persona, accede a spirit.easyJet.
com y… ¡vota por él/ella!
Sentiste-te especialmente
bem tratado pela
tripulação? Descobre o nome da
pessoa, entra em spirit.easyJet.
com para votar nele ou nela.
it’s important
for us to know
when our people really shine,
so we created the easyJet Spirit
Awards to reward them for giving great service. Let us
know which of our staff have the ‘orange spirit’. If you’ve
received great service from someone, find out their name,
then log on to
spirit.easyJet.com
to vote for them!
easyJet Holidays terms and conditions
Prices are correct as at 28 January 2013 and designed to give you a guide to holiday
costs. For the latest prices and offers visit easyjet.com/holidays. All prices include flights
and accommodation and are based on two sharing unless otherwise stated but exclude
transfers and baggage. Some payment methods attract a handling fee. The arrangements
for a holiday booked on the easyJet Holidays website are made by easyJet, acting as
principal for flights and as disclosed agent for travel insurance, car rental and airport
parking; and by Lowcostbeds acting as agent for accommodation and transfers.
Orange spirit?
HOW ARE WE DOING?
You can share your experiences with us by completing our
mobile survey at
easyJet.com/research
Thank you!
Check-in online
It’s free and can be done from 30 days before
your flight.
Bags
Drop your luggage off at the Bag Drop desks.
Cabin bags only – then no need to queue,
head straight for the departure gate.
Departures
Allow plenty of time to get through security
and to your gate.
Online
check-in only
We’re introducing internet check-in across
all of our flights. It’s free and easy…
from 23 april we
will be changing our check-in methods,
meaning that check-in for all our flights must be done online
prior to arriving at the airport, giving passengers the
opportunity to save time at the airport by skipping the queues.
This service is free and can be done from 30 days before you
fly until two hours prior to the scheduled departure time. You
can check in for all your flights within the 30 day period. To
check in online, simply log on to easyJet.com and print your
boarding pass. Then all you have to do is drop off your bags at
the Bag Drop desks and head straight for the departure gate. If
you’ve only got a cabin bag then you’ll be able to go directly to
the gate as there is no need to queue.
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