DECEMBER 15 2008
AMERICANWAY 91
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Want tomakea reservation?
Just logon towww.aa.comor call
Reservations at (800) 433-7300.
En
español, llameal (800) 633-3711o
www.aa.com/espanol.
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inEnglish, call (800) 223-5436.
En
español, llameal (800) 228-8356.
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For informationabout Cargoand
PriorityParcel Servicewithin the
UnitedStates (except Alaska), call
(800) 227-4622.
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Contact AmericanAirlines
AAdvantageReservationsat
(800) 882-8880.
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Contact AmericanAirlinesGroup
&MeetingTravel at (800) 221-2255.
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Contact AmericanAirlines
Vacationsat (800) 321-2121.
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Servicesat (800) 237-7971.
Wewelcome your commentsand
suggestions. For thequickest re-
sponse, e-mail us via theContact
AA linkon theAA.comhomepage.
(Complete contact information is
below.) Please include your daytime
phonenumber, theflight number
of theflight you traveledon, and
thedateonwhich you traveled. For
immediatehelp, seeanAAagent or
contact ourReservationsoffice.
CustomerRelations
E-mail: Visit AA.comand click
onContact AA, or go to
www.aa.com/customerrelations.
Fax: (817) 967-4162
POBox619612,MD2400
DFWAirport, TX75261-9612
BeingThere
OurEmployeesGo theExtraMile
CharleneShupe
ForCharleneShupe, anairport-operationsagent inHonolulu,
customer service isfirst and foremost. The29-yearAmerican
Airlinesemployeebelieves ingreetingeachdayandeachpas-
sengerwithasmile. Shupe’swork includesnotifying crewsof
flight plans,meetingflights, workingoutboundflightsat thegate, andhelpingwith special needson the ramp.
Shupewasborn in thesmall townofHiloon the islandofHawaii. Sheandher familysurvived the tsunami that
destroyedHilo in1960. Itwas then that she learnedher greatest lesson:Workhardandappreciate your job.
“I learned frommy father that working hard is important,” says Shupe. “That’s the way I was brought up. I
believe that hardwork, having a positive attitude, and being kind to peoplemakes customers happy and keeps
them comingback.”
Following that philosophy, Shupe has given back to her community, volunteering for everything from cancer
drives to fund-raisers. For several years, sheparticipated in the local CaroleKai BedRace, raisingmoney for various community causes.
On numerous occasions, Shupe and other AA employees have volunteered at the historical
Nuuanu Pali Lookout at Nuuanu State Park inHonolulu, picking up debris discarded by visitors on
the trail that leads to theoverlook.
Each year, Shupe alsoparticipates in theWishFlight celebration, helping to serve cake and send
off a childwhohasbeen selected to takeadreamflight toDisneyWorld.
SayssupervisorVladimirKorolev: “Charlene isalways there tohelp, toassesswhat’sneeded, and
to turnanegative situation intoapositiveone. She’sagreat ambassador forAmericanAirlines.”
AmericanAirlinesand
MasterCardLaunchTravel
ConciergeSweepstakes
Now, thanks toAmerican
AirlinesandMasterCard,
during theAmericanAirlines
Travel Concierge sweep-
stakes, a visitwitha virtual
conciergeandbookingon
AA.com canbeespecially
rewarding for you.
And, if you forward the
sweepstakes information to
a friendor familymember,
you’ll receiveanadditional
entry. Sixtywinners in this
prizepoolwill each receive
a$250MasterCardgift card,
350will each receivea$50
MasterCardgift card, and
600will each receive six
hoursof virtual concierge
services.
The sweepstakesoffers
customersmultiple chances
towinoneof several excit-
ingprizes.Nearly$50,000
inMasterCardgift cards,
$25,000 inAmericanAirlines
Gift Cards, andhoursof vir-
tual concierge servicesare
up for grabs. To register for
the sweepstakes, simply visit
www.aa.com/promobefore
12p.m. Eastern timeonDe-
cember 31, 2008.
AmericanLaunchesAircell’s
MobileBroadbandService
Marking thebeginningof
thenextwireless revolution,
AmericanAirlines ismaking
historywith the launchof the
mobilebroadband service
Gogo, providedbyAircell, on
its767-200fleet.
Now customers traveling
onAmerican’sBoeing767-
200aircraft canaccess the
Internet onnonstopflights
betweenNewYorkandSan
Francisco, NewYorkandLos
Angeles, andNewYorkand
Miami.
WithGogo, customers can
stay connected via the Inter-
net to their family, friends,
andbusinessassociateson
thegroundwhile travelingat
30,000 feet above theUnited
States.
Aircell’sGogowill be
available to customersasa
fee-based service inall cab-
ins. Aircellwill charge$12.95
onflights longer than three
hoursonAmerican’sBoeing
767-200flights. Eachpaid
Gogo session includes full
Internet access. Cell-phone
andVoiceover Internet Pro-
tocol (VoIP) servicesarenot
available.
AmericanAirlines ismakinghistorywith the
launchof themobilebroadbandserviceGogo,
providedbyAircell, on its767-200fleet.
NoteworthyNews
