92 AMERICANWAY
NOVEMBER 1 2007
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ContactUs
Anytime
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YouNeedtoKnow
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Want tomakea reservation?
Just logon towww.aa.comor call
Reservationsat (800) 433-7300.
En
español, llameal (800) 633-3711o
.
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For automatedflight information
inEnglish, call (800) 223-5436.
En
español, llameal (800) 228-8356.
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For informationabout Cargoand
PriorityParcel servicewithin the
UnitedStates (except Alaska), call
(800) 227-4622.
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Contact AmericanAirlines
AAdvantageReservationsat
(800) 882-8880.
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Contact AmericanAirlinesGroup
&MeetingTravel at (800) 221-2255.
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Contact AmericanAirlines
Vacationsat (800) 321-2121.
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Contact AdmiralsClubCustomer
Serviceat (800) 237-7971.
Wewelcome your commentsand
suggestions. For thequickest re-
sponse, e-mail us via theContact
AA linkon theAA.comhomepage.
(Complete contact information is
below.) Please include your daytime
phonenumber, theflight number
of theflight you traveledon, and
thedateonwhich you traveled. For
immediatehelp, seeanAAagent or
contact ourReservationsoffice.
CustomerRelations
E-mail: Visit AA.com, and then click
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Fax: (817) 967-4162
POBox619612,MD2400
DFWAirport, TX75261-9612
NoteworthyNews
Short-HopAwardsAreBack
AmericanAirlines isonceagainoffering
AAdvantagemembers the chance tobook
EconomyClassShort-Hopflights for fewer
miles. ThroughFebruary 29, 2008, custom-
ers canfly round-triponaMileSAAver
awardon routesunder 750miles for only
15,000AAdvantagemiles, a savingsof
10,000miles. TheseShort-Hopawardsare
validonnonstopAmerican, AmericanEa-
gle, andAmericanConnectionflightswithin
the continental UnitedStatesandCanada.
SampleShort-Hop routes include
Denver–Dallas/FortWorth, Chicago–New
York, andLosAngeles–SanFrancisco.
AAdvantagemembers can viewavailabil-
ity andbookShort-Hopawardsusing the
AAdvantagebooking tool onAA.com. The
user-friendly tool includesat-a-glance
availability for a four-weekperiod inan
easy-to-read, color-coded calendar. For
moredetails, visitwww.aa.com/shorthops.
AroundOurCommunity
AmericanAirlineswas recently selected
by
LatinaStyle
magazineasoneof the top
50 companies for Latinas towork for in
theUnitedStates. Themagazine’sannual
survey—now in its10th year— isahighly
respected sourceof employment and ca-
reer informationgeared towardHispanic
women.
The top50 companieswere chosen from
more than800U.S. corporations. Ameri-
can, alongwith theother selectedwinners,
will be formallyhonored inWashington,
D.C., this comingFebruary at events that
will includeanawards receptionat the
WhiteHousehostedbyU.S. Secretary of
LaborElaineChao.
American isproudof its selection to the
list and supports thepublication’smission
of catering to theneedsand concernsof
professional Hispanicwomen. Theairline
hasa long-standing involvement in theHis-
panic community. American is the leading
airline to theCaribbeanand toLatinAmer-
ica, and it operatesmajor hubs inMiami
and inSanJuan, PuertoRico. Inaddition,
this yearAmerican is celebrating its65
yearsof service toMexico, where together
with regional affiliateAmericanEagle, it
operatesmore than360flightsaweek.
When Jerome Hill was diagnosed with type 1 diabetes
in2004, hewasdepressedbut not altogether surprised;
his father had been battling diabetes for more than 25
years. But when Hill’s five-year-old daughter, Jordan,
was diagnosed with diabetes just ninemonths later, it became Hill’smission to help find a cure for the
disease. “As a parent, youwould take on anything for your child to be healthy,” saysHill, an employee of
AmericanBeaconAdvisors, a sister company to AmericanAirlines. “Mywife, Amy, and I knewwe had to
help in someway and feel likeweweremaking some sort of difference.”
Hill andhiswifebecameactively involvedwith theJuvenileDiabetesResearchFoundation.Heserveson
the localboardof theorganizationandhelpswith fund-raising foreducationandresearch,whileshe ispart
of asupport group that contacts familiesof newlydiagnosedchildren. Anestimated13,000childrena year
in theUnitedStatesarediagnosedwith type1diabetes, and, asHill explains, parentscanbeoverwhelmed
at first in handling the disease and adjusting to the new dietary requirements and daily routines.
(Hill’s daughter requires four shots of insulin a day andmust have her blood sugar checked six to
nine timesdaily.) “Asaparent, you’re inshock, and it can takeseveralmonths toget intosomekind
of normalcy,”saysHill. “Whatmywifeand I have tried todo is tohelpother familiesget through the
shock, bondwith them, and let themknow they’renot alone. It’s volunteeringwith yourheart.”
Though there isnocure fordiabetes,Hill takesapositive viewof hispersonal healthsituation. “I
feel blessed to only have diabetes,” he says. “And inmy case, it’s givenme the opportunity to help
educateothersand touch the livesof childrenand their families.”
BeingThere
OurEmployeesGo theExtraMile
JeromeHill
