Insider
YourGuidetoAmericanAirlines
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NOVEMBER 1 2007
AMERICANWAY 91
10.6-inch touch-screen tiltingmonitor. Custom-
ers also receiveBose
®
QuietComfort
®
3 Acous-
tic Noise Cancelling
®
headphones to enhance
their entertainment experience. On the digital
777 aircraft, you’ll enjoy a wide variety of film,
TV, andaudio selections.
ImprovedCabinDesign
Power ports are located in the center console
between customers for easy accessibility, rath-
er thanon thefloororunder theseat.We’ll light
upyour lifewitha lightmounted in theseatback
that illuminates tray tables, providing a well-lit
space for reading orworking. An overhead light
offersmoregeneralized illumination.
ASweetSuite
TheFirstClassFlagshipSuite inourBoeing777
is considered one of themost comfortable First
Greaterconvenience.Morecomfort.An improved
travel experience. All of those things arebehind
some customer-focused changes in the premi-
um cabinsof American’sBoeing777aircraft.
American is installing next-generation Busi-
ness Class seats on each of our 777s, aircraft
that are used primarily for long-haul flights to
Europe,Asia, andLatinAmerica.We’realsoadd-
ing luxurious Flagship Suite seats to the First
Class cabins of 777s that don’t currently feature
them. If you travel inapremiumclasson the777,
beprepared toexperience innovativeseatingen-
hancements, numerous entertainment options,
andhighly functional cabindesign.
InnovativeSeatFeatures
Next-generationBusinessClass customers can
relax inanewadjustableseat that hasfive inde-
pendentmotors to offer personalized control of
the seat bottom, seat back, and leg-rest exten-
sion. In addition, the seat lies flat to extend to a
length of 76 inches, creating a comfortable and
spacious sleepingarea.
The seat can also move forward 10 inches
while in the upright position, allowing custom-
ers to offset themselves from fellow travelers
for added privacy and comfort. An innovative
tray-table design offers two tables that can be
usedseparatelyor locked together tocreateone
largeworkareaor dining surface.
MoreEntertainmentOptions
American’s next-generation Business Class
features in-seat personal entertainment with a
Class seats around. Each Flagship Suite trans-
forms intoa fullyflat, six-foot, six-inchbedwith
drop-down armrests that allow formore sleep-
ing space. Each suite features privacy dividers,
powerports, individual satellite phones, enter-
tainment ondemand, and swivel seats.
MoreFleetUpgrades
In addition to the enhancements to our 777s,
American is investing inupgrades to other fleet
types, and we’re bringing brand-new aircraft
to our customers sooner than planned. These
investments come at a time when American is
working to strengthen its financial footing, thus
striking a balance between reinvesting in the
business to improve the customer experience
and our need for continued financial improve-
ment. For example:
• On the Boeing 757, we’re upgrading the First
Class cabinwith seats that offer added features
for more comfort, adding new Economy cabin
seats, giving the interior a brighter look, and
enhancing the in-flight entertainment with new
monitorsanddigital-mediafile servers.
• On some Boeing 767 aircraft, we’re adding
the next-generation Business Class product,
whileother 767swill receiveoneadditional seat
in First Class, brighter interiors, and new, on-
demandpersonal entertainment devices.
• New Boeing 737 aircraft will be delivered to
American beginning in early 2009, ahead of the
initiallyplanned2013 to2016 time frame, further
enhancing the travel experience for customers.
It’sall about comfort, convenience—and you.
Every day, more than 1.5 million
visitors logon toAmerican’sweb-
site,AA.com—andwithgood rea-
son. It’s easier than ever to plan
travel on AA.com, thanks to new customer-friendly enhancements. Cus-
tomers can now search for fares by price and schedule combined and can
also see, at a glance, the lowest available fare three days before and three
daysafter their original departuredate. Additionally,moreflight optionsare
shownoneachpage—up to40flightsarenowdisplayedwhenapplicable.
Convenient links also allow customers to viewflight options by price, so
withonesimpleclick, allflightsavailableat aparticularpricearedisplayed.
Anothernew featureenablescustomers togoeither forwardorbackward in
thebookingprocess,without theirhaving tostartover.AAirpassholderscan
nowbook their travel onAA.comaswell.
The latest enhancements toAA.comweremadebasedon feedback from
customersand followother changesmadeearlier this year. All thechanges
are intended to give customersmore control over their travel planning. To
viewAA.com’sbookingenhancements, visitwww.aa.com/book.
DidYouKnow?
MoreinStoreonthe777
