Defining a list of outbound communication channels

Campaign includes the Channel attribute for use in offer templates. Modify the Channel attribute to define a list of available outbound communication channels, such as e-mail or phone, for offers.

About this task

As delivered, the Channel attribute does not include any available values. To make use of the Channel attribute, you must modify it to provide the values from which users can select. To modify the attribute and define the available values, see Creating or editing custom attributes.

Procedure

  1. Select Settings > Campaign Settings.
  2. Click Custom Attribute Definitions.
  3. Click the Channel attribute.
  4. The Channel attribute is defined as a Select Box - String. Modify the attribute to specify the list of available values.

    For more information, see Creating or editing custom attributes.

  5. Add the attribute to an offer template: Select Settings > Campaign Settings and click Offer Template Definitions.

    For more information, see Modifying offer templates.

  6. Choose Settings > Configuration and adjust the global property Campaign | partitions | partition[n] | server | flowchartConfig | disallowAdditionalValForOfferParam to determine whether users can specify additional values when they configure a Mail List, Call List, or Optimize process.