Jump to main content
HCL Logo Product Documentation
  • Customer Support
  • HCL® Campaign v11.0 documentation
  • Release Notes
  • Installation Guide
  • Upgrade guides
  • User Guide
  • Administrator Guide
  • Troubleshooting and Tuning
  • Developer Guides
  • API Guides
  • Integration Guides
  • GDPR Guide
  • Glossary
  1. Home
  2. Integration Guides

  3. Campaign and IBM Engage Integration Guide

    The integration of HCL Campaign and HCL Engage combines the marketing segmentation tools of HCL Campaign with the messaging capabilities of HCL Marketing Cloud.

  4. SMS text messaging: using Campaign and Engage

    If HCL Campaign is integrated with Engage, you can you can use HCL Campaign to send SMS text messages from HCL Engage.

  5. Requirements for sending SMS messages

    To contact customers with SMS messages through Engage, you must meet certain requirements and understand important restrictions around SMS messaging.

  • Integration Guides

    • Campaign and IBM Engage Integration Guide

      The integration of HCL Campaign and HCL Engage combines the marketing segmentation tools of HCL Campaign with the messaging capabilities of HCL Marketing Cloud.

      • Overview of the Campaign and Engage integration

        The integration of HCL Campaign and HCL Engage combines the marketing segmentation tools of HCL Campaign with the messaging capabilities of HCL Marketing Cloud.

      • Configuring the Campaign and Engage integration

        To ensure a successful integration of Campaign and Engage, the following products must be configured: HCL Campaign, HCL Engage, HCL UBX, and HCL UBX Toolkit.

      • Email: using Campaign and Engage

        If Campaign and Engage are integrated, you can use Campaign to send personalized email communications from HCL Engage.

      • SMS text messaging: using Campaign and Engage

        If HCL Campaign is integrated with Engage, you can you can use HCL Campaign to send SMS text messages from HCL Engage.

        • Enabling SMS mobile messaging

          Several one-time setup tasks must be completed to enable HCL Engage to send SMS messages.

        • Requirements for sending SMS messages

          To contact customers with SMS messages through Engage, you must meet certain requirements and understand important restrictions around SMS messaging.

        • SMS: Creating and sending SMS text messages

          Follow these steps to use HCL Campaign to send SMS text messages from HCL Engage.

        • SMS: Configuring the SMS process in a Campaign flowchart

          If HCL Campaign is integrated with HCL Engage, you can configure the SMS process in a flowchart to send SMS text messages.

        • SMS: Doing a test run

          This task pertains to using HCL Campaign to send SMS text messages from HCL Engage. It is important to do a test run before committing to a production run.

        • SMS: Doing a production run

          This task pertains to using HCL Campaign to send SMS text messages from HCL Engage.

        • SMS: Response tracking

          The Campaign and Engage integration performs response tracking, so marketers can retarget responders and non-responders.

        • SMS opt-in and opt-out synchronization between Campaign and Engage

          To ensure that consent records for SMS are as up-to-date as possible, you can update opt-in and opt-out requests for SMS that you receive through various channels. To synchronize SMS subscription data between Campaign and Engage, upload and download opt-in and opt-out updates regularly.

      • Mobile push: using Campaign and Engage

        If HCL Campaign and Engage are integrated, you can use Campaign to send mobile push notifications from HCL Engage.

      • Response tracking tables for the integration

        To support the Campaign and Engage integration, response tracking tables are required to store data about user responses to email, SMS, and push events.

    • Marketing Operations and Campaign Integration Guide

      HCL® Marketing Operations and Campaign to use the marketing resource management features of Marketing Operations to create, plan, and approve campaigns.

    • IBM SPSS Modeler Advantage Enterprise Marketing Management Edition v8.0.0 and HCL Campaign v10.1 integration documentation

      Welcome to the IBM SPSS Modeler Advantage Enterprise Marketing Management Edition and HCL Campaign integration documentation, where you can find information about how to install, administer, and use the integration of these two products. The IBM SPSS Modeler Advantage Enterprise Marketing Management Edition v8.0.0 consists of an IBM SPSS Collaboration and Deployment Services server (v6.0.0) and an IBM SPSS Modeler Advantage server (v8.0.0). IBM SPSS Modeler Advantage Enterprise Marketing Management Edition and HCL Campaign are linked to a shared file system.

Requirements for sending SMS messages

To contact customers with SMS messages through Engage, you must meet certain requirements and understand important restrictions around SMS messaging.

For complete information about SMS messaging through Engage, see http://www.ibm.com/support/knowledgecenter/SSTSRG/SMS_-_Silverpop_Mobile_Messaging.html?lang=en.

  • Disclaimer
  • Privacy
  • Terms of use
  • Cookie Preferences