Designer Support & Customer Care Guidelines
At KraftMaid Cabinetry, we’re committed to providing you with the very best
service from start to finish. We’re always here to help.
Ordering Process
Paperless Ordering:
• Paperless orders are submitted through
• The design must be converted to an MCE file before uploading through the Send an Order option in the Customer
Care drop down potion of the website.
• Consult
for a video tutorial and documents on how to trouble shoot Paperless Ordering, or
contact
Faxed Orders:
• Must include: account number, Purchase Order, door styles, wood species, finish, cabinet construction, door profile,
and any other details pertinent to your order. There should be only one door style and finish on each Purchase Order.
• Orders are first come, first served- most orders are entered within 48 hours of receipt or less.
Care and Contact
Contact Customer Care With Questions or Concerns
Associated With:
• Product availability
• Warranty claims
• Order status
• Paperless Ordering support
• Technical issues
Contact Your KraftMaid Account Manager with
Questions Concerning:
• Display Requests
• Literature Replenishment
• Service issue resolution
• Warranty claims outside of 90 days
• Design questions
• Promotional Inquiries
February 2016
Contacting Customer Care:
Phone – (888) 562-3460
Fax – (888) 562-6493
Hours of Operation:
Monday through Friday – 8 a.m. to 8 p.m. EST
Saturday – 8 a.m. to 5 p.m. EST
Sunday – Closed
Reasons to contact your Designer Support:
• Contact
or ask your Account Manager for information
on your region’s personal designer.
• 20/20 tips
• Promotional execution
• Design assistance
• Style and trends
• Design reviews
