Open Support Ticket Dialog
To open a support ticket directly from the user interface.
The clocks on the machines where Zerto Virtual Replication is installed must be synchronized with UTC and with each other (the timezones can be different). Zerto recommends synchronizing the clocks using NTP. If the clocks are not synchronized with UTC, submitting a support ticket can fail.
Subject – The subject of the support ticket.
Type – The type of ticket being opened.
Description – A description of the ticket in addition to the information supplied in the subject.
SSP Email Address – A valid email address registered with Zerto, with permission to open tickets.
After a support ticket is submitted, its progress is displayed. If the email address is not valid, the ticket is rejected. Once ticket submission starts, it cannot be canceled.
