Submitting a Support Ticket
You can open a ticket to Zerto support directly from Zerto Virtual Replication.
Note: The clocks on the machines where Zerto Virtual Replication is installed must be synchronized with UTC and with each other (the timezones can be different). Zerto recommends synchronizing the clocks using NTP. If the clocks are not synchronized with UTC, submitting a support ticket can fail.
To open a support ticket:
1. In the Zerto User Interface, click
SETTING (
) in the top right of the header and select
Submit Support Ticket.
The Open Support Ticket dialog for the site is displayed.
2. Specify the ticket details:
Subject – The subject of the support ticket.
Type – The type of ticket being opened.
Description – A description of the ticket in addition to the information supplied in the subject.
SSP Email Address – A valid email address registered with Zerto, with permission to open tickets.
3. Click SUBMIT.
The ticket is processed and its progress is displayed. If the email address is not valid, the ticket is rejected. Once the ticket submission starts, it cannot be canceled.
