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admin | Office Exercises | 23.01.2014
Doing exercises at office is a must not just owing to health reasons but also to drive away boredom and lethargy. 1) Blink frequently: Your eyes can get extremely strained by staring at computer for long which is why you must take care that you do not spoil your vision.
5) Neck stretching: To avoid stiffness and pain in your neck, do a simple neck moving exercise. 8) Hand stretching: If you rarely move away your hands from a keyboard, you must do hand strengthening exercises. 9) Shoulders stretching: What you need to do here is take a deep breath and shrug your shoulders. With these 10 exercises, make time for some stretching and strengthening in your office itself.
A series of illustration created to promote light yoga exercises in the office which will be posted on the company’s Facebook group. This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License.
This exercise was first developed by Jack Schwarz in the late 50's to help students reduce stress and for relief of Post Traumatic Stress. Direct your focus on 11 o'clock, slowly move eyes clockwise around the clock without stopping at the reference hours. Focus again straight ahead at the horizon and note changes in feelings, body sensations, etc.
Enhancing Telephone Communication in the Dental Office   TheJCDP Enhancing Telephone Communication in the Dental Office Mark E.
Mark Anderson's cartoons appear in publications including Forbes, The Wall Street Journal and Harvard Business Review. Team leadership and team building skills are required to maintain, development and cohesion in the group. Founded in 2003, Small Business Trends is an award-winning online publication for small business owners, entrepreneurs and the people who interact with them. Together with hundreds of expert contributors, Small Business Trends brings you the news, advice and resources you need. Too many people are now spending close to ten hours just sitting which is extremely fatal for health. It is a famous strengthening exercise as it improves muscle strength and helps jump higher. Typing all day long without moving your hands adequately is not good because you may develop joint pain soon. Hug your body and place the left hand on your right shoulder and the right hand on your left shoulder.
If you dona€™t make time for exercise now, be ready to reserve a lot of time later for hospital visits.
Slowly move eyes counter clockwise to 12 to 11 -9 -7 -5 -3 and return to 1 o'clock without stopping at reference hours, continuing around counter clockwise at least 10 - 12 times. While it mainly moves your hands and arms, it also moves your entire body a little especially the upper body. There are many benefits of walking such as it helps in building stamina, strengthening heart, toning every body part, decreasing disease risk levels and keeping your breathing pattern in check.


The voice tone, inflection and other non-verbal aspects of the person answering all have a profound impact on how the caller perceives the dental office.
Relay races, building stuff, scavenger hunts… I can’t say any of them ever really changed how I looked at my co-workers or how they looked at me. Ita€™s a famous exercise among boxing amateurs but you can do it too owing to its easiness.
Suggestions are presented which are designed to avoid communication problems and to project a positive professional image to a caller. But, like you mentioned, it can be a welcome and refreshing change from the day-to-day, which I agree with. Audio clips are included to demonstrate variations in telephone technique to assist the reader in the development of a telephone answering protocol that reflects a desirable image for the office staff and for the dental practice. 1, Fall Issue, 1999 1 Mark E.
Jensen, MS, DDS, PhD   Introduction The telephone has been an essential communication tool for business since the early 1900?s. Failure to use the business telephone in a proper manner may not only result in the ineffectiveness of the user, but may result in having a detrimental effect on the business. These factors include word selection, grammar, volume and tone of voice, inflection, speaking rate, facial expression and body.
These factors have to work in harmony and must be congruent if the intended message is to be conveyed properly to the receiver of the communication.
Without visual input, a caller relies entirely on the sound that emerges from the telephone to formulate an opinion about the person at the other end of the phone line.
As a result, most individuals have experienced the pleasure of speaking with a pleasant and competent individual. Conversely, most adults have experienced the frustration of attempting to communicate with someone who fails to measure up to this description. As a caller, it is reasonable to expect the person who answers the telephone to be courteous, organized and helpful. If those qualities are not part of the caller?s experience, then there is a distinct possibility that a negative opinion will be forged about both the business as well as the person answering the telephone. Georges in an article she wrote about the consideration of factors for success in the dental office.3 The protocol should include the following strategies. The appointment system (computerized or traditional appointment book) must be readily available near the site of the telephone receiver or headset. Similarly, any office message system, whether it is computerized or consists of paper message pads, should be close at hand and ready to use if needed. Message system information forms should be formatted to ensure that all critical information is obtained and recorded for future use. This includes the identification of who should answer and when the telephone should be answered. If the telephone is to be answered by selected employees, then the protocol should include this limitation.
For traditional handsets, about one and one-half inches away from the mouth is recommended to maximize the clarity of the voice.
If a telephone headset is used, then the manufacturer?s recommendations should be followed for positioning the headset microphone.


The caller should not miss the first part of the greeting due to extraneous noise or improper telephone positioning. The person receiving the call should try to avoid asking the caller to repeat their message just because they failed to position the handset properly. Anger and excitement tend to cause a rise in the voice which may communicate frustration and anger. Low pitched, monotonal speaking patterns may communicate indifference, laziness, or even incompetence.
Positive language includes the use of such words as "can," "will," "shall," and "certainly." Energy and expression should be put into the voice.
More vocal expression is required when communicating over the telephone than when having a personal interaction in order to compensate for the loss of visual contact.
The person   The Journal of Contemporary Dental Practice, Volume 1, No.
1, Fall Issue, 1999 3 Mark E. Jensen, MS, DDS, PhD   answering the telephone should use friendly, positive voice tones consistently to be an effective communicator. It may actually be helpful to physically sit up and not slouch prior to answering the phone.
Facial expressions and gesturing, as if face to face, often are helpful aids in the infusion of desirable voice tones and non-verbal.
The voice should be made lively and the person must genuinely sound interested in helping the caller. A long, drawn out pace may project indifference, while a short reply can indicate impatience.
Friendliness is conveyed through voice tone by inflection at the end of statements with a lilt in the voice. The deliberate clarity of the voice is necessary for this communication of a friendly greeting with an offer of help. Try using different variations in your speaking pattern, changes in voice volume, pitch and speaking rate.
Business phone systems with two lines into the office are ideally suited for practicing telephone skills. While the examples presented here were greetings, the principles of being pleasant, helpful and organized apply to all other types of telephone communication as well.
1, Fall Issue, 1999 5 Mark E.
Jensen, MS, DDS, PhD   References Baldone JC.



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