27 Feb. 2013|
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Written authorization to return any products must be obtained from the RIKON Power Tools Customer Service Department before the products are returned. RIKON Power Tools will issue a Return Goods Authorization Number (RGA#), which must be clearly marked on the shipping label and bill of lading with the returned goods.
Customers with warranty claims, defective or damaged goods should contact RIKON Power Tools before returning any product to the distributor.
RIKON Power Tools reserves the right to ship parts to effect repairs or replace product, whichever they may deem appropriate. Request to return defective or damaged goods by distributors must be submitted to RIKON Power Tools and will be reviewed for product misuse, abuse, negligence, accidents, repairs, alterations, lack of maintenance or normal wear and tear before giving authorization to return said goods.