Terms, Privacy, & Guidelines

Terms of Membership 

By registering for membership, you agree to the VC9, Inc's Terms of Membership Agreement for your involvement in and use of the VC9 services For any questions relating to these Terms of Membership, please send an email to: support@vc9.com.

1. General

The VC9 service is provided by VC9, Inc ("VC9, Inc" or "we") to you ("Member" or "you"), subject to the terms of this Agreement. Any technical support for VC9 that may be provided by VC9, Inc is also subject to these Terms of Membership. The VC9, Inc Terms of Membership comprise the entire agreement between VC9, Inc and you, and supersede any other agreement, written or oral, relating to VC9, Inc provided, however, that VC9, Inc may revise the VC9, Inc Terms of Membership at any time, and such revision will be effective upon the earlier of (i) the date ten (10) days after the revised vc9, Inc Terms of Membership are posted here, or (ii) the date you are notified of such change in the VC9, Inc Terms of Membership via email or by some other manner. If any such revision is unacceptable to you, you may terminate your Membership. Your continued use of VC9, following notice of any revision the VC9, Inc Terms of Membership will be conclusively deemed acceptance of all revised and new VC9, Inc Rules. Our virtual world change and evolve continuously, so it's important that you periodically check here for updates and new information. You can view the Terms of Service at any time by clicking on the Terms of Service link at the bottom of our VC9.COM home page.

3. Registration and Account Information 

To use VC9, you must register as a VC9 Member, upon which you will be provided an Dollie identity ("Dollie Identity"). You agree to provide VC9, Inc with accurate and complete registration information. Correct and current information including billing information, phone number, email address and member name is required. Failure to do so will constitute a breach of this Agreement and constitute unauthorized access to the world  VC9, Inc reserves the right to cancel any account where incorrect information has been provided. You may not select or use a name of another person for your Avatar Identity name in violation of the rights of any person, or an Avatar Identity name that VC9, Inc deems offensive or in any way subject to civil action in a court of law.

Where and when it is made available, there is a limit one trial membership per family. Members may not create multiple accounts in order to harvest coins. Such multiple accounts will be terminated, and the account holding the accumulated tokens is also subject to termination as determined by VC9 staff.

4. Restricted areas

Many areas of our worlds are open to all Members (defined as "Public Areas" or "Free Areas"). There are also certain areas, which are only open to certain Members, and generally by invitation only. These are "Private Areas," or "apartments," or "backstage areas." Membership in our world does not guarantee you access to any Private Areas, as entrance into Private Areas is determined by the Members/entities who sponsor such Private Areas. You acknowledge that some areas of VC9, Inc may contain material that is inappropriate for minors. VC9, Inc reserves the right to restrict access to certain parts of the VC9 service based on a Member's age or any other criteria it deems relevant.

5. Deletion and/or Loss of Avatars, Virtual Possessions and Apartments

Avatars are automatically deleted 90 days from last log in and apartments are deleted 6 weeks after last rental due date. VC9, Inc is not liable for or is obligated to replace any lost or stolen virtual possessions whether or not those virtual possessions were lost due to any reason whatsoever. LOST Apartment: If you fail to pay the rent on your Apartment, The Apartment and all items in the Apartment will be deleted from the server 6 weeks after the rent is first due. We have no way to restore lost Apartments or items and cannot be held responsible for the loss.

6. Security 

VC9, Inc has no control, liability or responsibility for any interception and unauthorized use by any third parties of any Internet communications. You are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you're online and DO NOT REVEAL YOUR ACCOUNT ID, PASSWORD OR OTHER PERSONAL INFORMATION TO ANY OTHER MEMBER OR THIRD PARTY. VC9, Inc staff will NEVER ask you for your password but may ask you for your account ID. Likewise, VC9, Inc staff will NEVER send you any unsolicited emails with attachments, unless you have been communicating privately with our Support group. All software upgrades will ONLY be available from our web sites.

7. Charges

You will be charged for usage of the VC9 service in accordance with the current billing procedures and guidelines.  VC9, Inc will notify you of any changes in the fees in the future, at which time you will have the option to terminate your Membership or pay the amended fees. VC9 membership does not cover any Internet service charges you may incur in the course of using VC9, Inc world.

You are responsible for canceling your own account if you no longer wish to be a member of VC9. Canceling your account will end your service at the end of your billing period. You may find links to the Account Manager on the My Account option on the VC9 Launcher application. Free trial accounts do not need to be cancelled.

8. Rights and Responsibilities

(a) Conduct and Communication.

You agree to use VC9, Inc only for lawful purposes and in accordance with the VC9, Inc Terms of Membership Agreement. VC9, Inc may elect at its sole discretion to monitor the Public or Private Areas of VC9, Inc for compliance with the VC9, Inc Rules. You are expected to use common courtesy and conduct yourself in a civil and appropriate manner when communicating with others while using VC9, Inc's services. Any conduct that in VC9, Inc's sole discretion is inconsistent with the VC9, Inc Rules will not be permitted, and will entitle VC9, Inc in its sole discretion and without notice, to limit membership privileges or immediately terminate such Member's membership. Hacking, patches, and denial of service activity are strictly prohibited.

You may not engage in spoofing or otherwise impersonating any persons in the course of using VC9, Inc worlds. To "spoof" or "impersonate" means to assume another person's identity in such a manner that, in VC9, Inc's sole discretion, a reasonable person does not or would not know that you are not in fact such person, and/or to assume another person's identity in such a manner that, in VC9, Inc's sole discretion, is offensive, embarrassing or harmful in any manner to any person or VC9, Inc.

In the course of using VC9, Inc worlds you may not reveal any other member or non-member's personal information in any form. This includes in text conversation, on a TMA or linked via a URL.

You are entirely liable for all activities conducted in VC9, Inc through your Avatar Identity. In cases where you have authorized another individual, including a minor, to use your Avatar Identity you recognize that you are fully responsible for the online conduct of such user.

9. Harassment of another member

The term "harassment" means to repeatedly annoy another person, and as in the real world, constant annoyance often ends in a complaint to a controlling entity. And as in the real world, harassment is difficult to prove, and seldom one sided. Therefore, our determination that harassment has occurred is based on this rule:

-Any member found to have repeatedly used insults and/or bad or abusive language in one interchange (conversation with one other person) can be considered guilty of harassment, PROVIDED the transcript clearly indicates the member whom initiated the harassment, and that a staff member was paged and/or witnessed the interaction. When we receive harassment complaints from a member, we do the following:

a . We ask the member to record any text that proves harassment. They must provide at least three text transcripts, one for each of three separate harassment instances, in order for us to take action. Less will not constitute "harassment".

b . We then talk to the offending member and warn them that this behavior will not be tolerated, and that another instance will result in a 24 hour muting of their avatar or avatars. Two proven complaints will result in cancellation of the member's account and three proven complaints instances will result in a 12 month ban from the VC9 world to which he or she subscribes.

c. We advise the member claiming harassment to use the "ignore this avatar" function, to avoid further interchange. If the member claiming harassment instigates any conversation in the VC9 world with the offending member, we are unable to help further, as we then view the harassment as being reciprocal.

d . If the harassment has happened repeatedly in one specific locale, we ask the member claiming harassment to avoid that particular locale. Although this request may seem to limit the rights of the member being harassed, it forces the harasser to either give up or attempt to find the member they have been harassing. This second option provides us with substantial evidence to bring the situation to a close.

e . If a member is proven to have harassed three members or more and has had three separate complaints filed against him or her, he or she will be permanently banned from all VC9 worlds.

Other harassment issues.

Placing slanderous or defamatory remarks about another member on a "tell me about" tag is considered to be in violation of these Terms of Service. Any member doing so will be asked to remove it. If the member refuses their avatar will be force ghosted until the TMA is removed. A second occurrence will result in the offending member's avatar being ghosted for 14 days, regardless of whether or not the offending TMA has been removed before the ghosting period is complete. A third instance will result in the banning of the offending member.

10. Content

(a) Our virtual worlds and associated web pages may contain information, communications, software, photos, video, graphics, music, sounds and other material and services (collectively, "Content"). Such Content may be provided under license by independent content providers ("Independent Content Providers") and other VC9 Members. Each Member and Independent Content Provider must evaluate and bear the risk associated with, the accuracy, completeness or usefulness of any Content. VC9, Inc does not pre-screen Content. VC9, Inc has the right, but not the responsibility, to remove Content, which is inconsistent with the VC9, Inc Rules.

(b) No Pre-Screening of Communications or Content.

You agree that VC9, Inc cannot determine in advance the accuracy, or conformance to the VC9, Inc Rules, of communications and Content transmitted on VC9, Inc . VC9, Inc is not responsible for screening, policing, editing, or monitoring such communications and Content. If notified of communications or Content which are alleged not to conform to the VC9, Inc Rules, VC9, Inc may determine in good faith and in its sole discretion whether to remove or request the removal of such Content from VC9, Inc , or take other action as deemed appropriate by VC9, Inc. VC9, Inc has no liability to you in respect of its performance or non-performance of such activities.

(c) Responsibility for Content.

VC9, Inc does not endorse, approve, or prescreen any Content that you or other users communicate on the Service and does not assume any responsibility or liability for Content that is generated by Members in the VC9 Worlds. We reserve the right to remove Content that is objectionable to us for any reason. This determination is in our sole discretion, and is final. VC9, Inc does not assume any liability for any failure to remove, or any delay in removing Content.

(d) VC9, Inc and Third Party Rights.

Content may be protected by copyrights, trademarks, and other proprietary rights of VC9, Inc and third parties ("Rights"). Your use of Content will be governed by applicable copyright and other intellectual property laws. You agree to transmit on or through VC9, Inc only Content that is (i) not subject to any Rights, or (ii) expressly licensed by the holder(s) of such Rights for distribution on VC9, Inc worlds. By transmitting Content to any Public Area and/or submitting Content to VC9, Inc (including but not limited to the submission of any ideas of how to improve VC9, Inc), you hereby grant, and warrant that VC9, Inc has the royalty-free, perpetual, irrevocable, non-exclusive worldwide right and license to use, reproduce, adapt, translate, create derivative works from, distribute, transmit, perform and display such Content (in whole or part) and/or to incorporate it in other works in any form, media, or technology now known or later developed for the full term of any Rights in such Content and grant to each Member the further right and license to access, view, store and reproduce the Content for personal use. Furthermore, you agree to abide by the U.S. and other applicable export control laws and not to transfer, any Content, which is subject to such laws without complying with any requisite government authorization.

(e) Advertisement and Third Party Products/Services Advertised In VC9, Inc Worlds.

Linking your dollie and/or inworld possessions to web sites.

You may, at our sole discretion, link any website or file to your avatar or inworld possessions, provided the Content on the linked website or file is considered by us to be family oriented, and/or the linked website or file is not owned, operated by any VC9, Inc competitor or endorses any competitor or competitor's products or services. Competitors include but are not limited to virtual worlds, text chat boards and online simultaneous multi-player games. We reserve the right to remove links that are unacceptable to us for any reason, with or without notice. Repeated offenses may limit a Member's functionality in the VC9 worlds and may result in the termination of their account. This determination is in our sole discretion, and is final. VC9, Inc does not assume any liability for any failure to remove, or any delay in removing links. To the extent VC9, Inc authorizes such advertising, VC9, Inc does not endorse or guarantee any product or service, and will not be a party to any transaction between you and any third-party provider of such products or services. Furthermore, you acknowledge that by clicking on certain icons located in the VC9 of advertisers or other third parties, you may be linked to Internet web sites/locations that are not controlled by VC9, Inc. There may be some content on these third party web sites/locations to which you may be linked which may be offensive to some individuals, or which may not be in compliance with legal requirements and other rules, including these Terms of Membership. VC9, Inc assumes no responsibility for and does not endorse the content contained on any such web sites/locations. (PLEASE NOTE THAT THE "COINS" AND ANY OTHER "PLAY CURRENCIES" OFFERED THROUGH VC9, INC HAVE NO REDEEMABLE VALUE, AND MAY NOT BE USED TO PURCHASE ANY "REAL" PRODUCTS OR SERVICES ADVERTISED THROUGH VC9, INC WORLDS.)

11. Privacy Policy (Also see Privacy Policy expanded details later on this page)

Whereas your personal information will never be provided to any third party by VC9, Inc for commercial purposes without your permission, VC9, Inc retains the right to make exceptions and release your Member Identity Information in appropriate circumstances, as determined in VC9, Inc's sole discretion, such as: (a) to comply with law or legal process, (b) to protect the rights or property of VC9, Inc and others, (c) when a person's physical safety may be at risk, or (d) in connection with investigations regarding activities which break any laws. Please also note that because your access to a VC9, Inc World is via the Internet, any of your communications, intended to be private or otherwise (including submission of your password), as you send them over the Internet to a VC9, Inc virtual world may be intercepted by others. VC9, Inc has no control, liability or responsibility for any interception and unauthorized use by any third parties of any such communications.

12. VC9, Inc Software

You may access VC9, Inc only by using the VC9 Software, which is available at no charge for downloading, which is automatic.

When logging into the VC9 World, The VC9 Software is subject to the license agreement located at http://www.vc9.com and may only be used for connecting to VC9, Inc worlds and in accordance with the license terms. Any software that you develop or obtain from an independent entity that operates with or on VC9, Inc Software or the VC9 Software is referred to as "clent Software." VC9, Inc does not warrant that any future changes to, or new releases of, VC9 Software will not impact your ability to use any such Ancillary Software with  Software. VC9, Inc has no responsibility to provide new releases or make changes to its software or service to make any such client Software operate properly.



14. Indemnification

You agree to defend, indemnify and hold harmless VC9, Inc, its directors, employees, affiliated companies, licensors, licensees, suppliers and Independent Content Providers from all liabilities, claims and expenses, including reasonable attorneys' fees, arising from or relating to (i) breach of any law or the VC9, Inc Rules, or infringement of any intellectual property or other rights, by use of, or in connection with, the your conduct in VC9, Inc worlds, (ii) the harassment or defamation of any other Member, person or entity by you or your Avatar Identity, or (iii) any other misconduct committed by you or your Avatar Identity. VC9, Inc reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification hereunder.

15. Restriction of Access/Limiting Privileges and Termination

VC9, Inc retains the right, but not the obligation, in its sole discretion and without prior notice or liability, to restrict your access to the VC9 Worlds or AWS Accoutns and its associated forums/or limit your VC9, Inc membership privileges. Furthermore, either you or VC9, Inc may terminate your membership in VC9, Inc at any time without liability. Your only right with respect to any dissatisfaction with any (i) VC9, Inc Terms of Membership, or practice of VC9, Inc in operating VC9, Inc worlds, (ii) Content available through VC9, Inc, or (iii) amount or type of fees or billing methods, or change therein, is to terminate your Membership by discontinuing use of your account. The termination of your account will be effective 60 days after your last use of VC9, Inc. In the event that your account is terminated or canceled, no refund of any fees will be granted.


Members  will not, or ask others to reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, techniques, processes, algorithms, know-how or other information from the any code portions of the VC9 Technology (collectively, "Reverse Engineering") or permit or induce the foregoing. If however, directly applicable law prohibits enforcement of the foregoing, Licensee may engage in Reverse Engineering solely for purposes of obtaining such information as is necessary to achieve interoperability of independently created software with the VC9 Technology, or as otherwise and to the limited extent permitted by directly applicable law, but only if: (a) Reverse Engineering is strictly necessary to obtain such information; and (b) Member has first requested such information from VC9, inc. and VC9, inc. failed to make such information available (for a fee or otherwise) under reasonable terms and conditions. Any information supplied to or obtained by members under this section is confidential information of VC9, inc. subject to the obligations of Section [confidentiality], may only be used by Licensee for the purpose described in this section, and will not be disclosed to any third party or used to create any software which is substantially similar to the expression of the VC9 Technology.

17. Law and Arbitration

Should any part of the VC9, Inc Terms of Membership be held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. The VC9, Inc Terms of Membership will be governed by the laws of Georgia, excluding its conflicts of law rules. Any dispute or claim arising out of or related to this Agreement shall be settled by binding arbitration in Dunwoody, Georgia, in accordance with the Commercial Rules of the American Arbitration Association. Any such matter shall be submitted to arbitration within twelve (12) months after the dispute or claim arises, and the failure to institute arbitration proceedings within such period shall constitute an absolute bar to the institution of any proceedings and a waiver of all such claims. Judgment as to any award or determination made in such arbitration may be enforced in any court of competent jurisdiction, and you and VC9, Inc each submit to the exclusive jurisdiction of the courts of Georgia. VC9 logos are trademarks of VC9, Inc, Inc. All other trademarks appearing in VC9, Inc virtual worlds are trademarks of their respective owners. Under California Civil Code Section 1789.3, California Members are entitled to the following specific consumer rights information: In the event of any consumer complaint regarding the VC9, Inc service, the Georgia Department of Consumer Affairs may be contacted in writing at 2 Martin Luther King Dr, Suite 356 Atlanta Ga 30334-9077 or by telephone at 404-651-8500

Privacy Policy

The policies below are applicable to VC9 Worlds and other sites on the Internet owned and operated by VC9, Inc, Inc. Please read the following privacy statement that discloses our information gathering and dissemination practices.

1. General


Should you select to have your Member Identity Information withheld, VC9, Inc has the right to make exceptions and release your Member Identity Information in appropriate circumstances, as determined in VC9, Inc's sole discretion, such as:

1. to comply with law or legal process,

2. to protect the rights or property of VC9, Inc and others,

3. when a person's physical safety may be at risk, or

4. in connection with investigations regarding activities which break any laws.

For policies regarding users under 14, please see Children's Online Privacy Protection Act section below.

2. Information Obtained

Our registration process requires users to give us contact information (such as their email address), and demographic information (like their zip code, age, or income level). We use customer contact information from the registration form to:

1. Send the user registration information

2. Information about our company

3. Promotional material from some of our partners.

Users may opt-out of receiving future mailings; see the Choice/Opt-in section below. Demographic and profile data is also collected at our site. This information is used only by VC9, Inc for advertising targeting. Aggregated demographic information is utilized to sell advertising to advertisers.

For policies regarding users under 14, please see Children's Online Privacy Protection Act section below.

3. Children's Online Privacy Protection Act.

Children under the age 13 are not permitted to create accounts on VC9 Worlds. Or Websites or Wupport Forums.

If you have questions about the Children's Online Privacy Protection Rule, visit the FTC online at http://www.ftc.gov/bcp/edu/pubs/consumer/tech/tec08.shtm. You also may call the FTC's Consumer Response Center toll-free at 1-877-FTC-HELP (382-4357), or write Consumer Response Center, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580.

4. What Should I Know About My Privacy?

Please note that because your access to an VC9, Inc VC9 worlds is via the Internet, any of your communications, intended to be private or otherwise (including submission of your password), as you send them over the Internet to an VC9, Inc VC9 Worlds may be intercepted by others.

VC9, Inc has no control, liability or responsibility for any interception and unauthorized use by any third parties of any such communications. Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you're online.

5. IP Addresses

This information is used strictly for administration purposes and is never shared with outside parties.

6. Links to Other Sites

Our web sites may contain links to other sites. VC9, Inc is not responsible for the privacy practices or content of such sites.

7. Public Forums

VC9 communities extend themselves to forums, message boards, and/or news groups. Any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

8. Choice/Opt-In

We provide users the opportunity to opt-out of receiving communications from us and or our partners. We give users the option to unsubscribe and therefore no longer receive future communications from us and or our partners.

Upon registration, you may elect to not receive these communications by selecting the "Do Not Include Me" button.

After registration, you may use the Account Manager to remove yourself by selecting the Edit Contact Info and removing the check inside the box "Subscribe to Newsletters".

You can send email to support@vc9.com requesting to "unsubscribe" from future mailings.

VC9, Inc reserves the right to send email to all registered users regarding the use of VC9, Inc services. (i.e. security, server availability and access issues) .

9. Contact Us

VC9, Inc. Member Support support@vc9.com

 Members are entitled to the following specific consumer rights information: In the event of any consumer complaint regarding the VC9, Inc service, the Georgia Department of Consumer Affairs may be contacted in writing at 2 Martin Luther King Dr, Suite 356 Atlanta Ga 30334-9077 or by telephone at 404-651-8500


SUBSCRIPTIONS - All member subscriptions are non-refundable but may be cancelled at any time by member.

PURCHASES - All VC9 purchases are non-cash refundable. In the event that a member loses its AW as a result of an "in-world" event such as an outage or "reboot"- Any and all AW will be replaced at full value. In addition, upon request, each member suffering an AW loss and replacement, will be issued a AW gift card equal to 20% of the replaced AW value.

Example - A member purchases $100 of OBJECTS that is lost in a "reboot" event- That member will have full value of its lost AW replaced and be issued a gift card for $20 towards any future AW purchase. 

VC9 values its members' loyalty and recognizes their responsibility to provide them with a stable and enjoyable world environment and is constantly working to do so.

Guidelines for Community Oriented Behavior


These Guidelines are provided to help make usage of the VC9 worlds a positive experience for all members. The virtual communities are created by VC9, Inc staff, and are tended by the Inworld Staff who include: Acolytes, Oracles, Guides, Caretakers, Remote Staff and VC9, Inc employees.


Participation in our virtual world is not a game. It is real life, lived through your dollies in a virtual online community. The dollies you will meet in these worlds ("inworld") are real people, not programmed game opponents. Members are part of a living and growing community. We are much more than a collection of people or a virtual chat room. We have our own history, culture, stories, and taboos. VC9, Inc's world and our web forum areas provide an opportunity to explore and experiment with our social skills while enjoying the community found here. This exploration, however, should not come at the expense of other community members' enjoyment.


Actions that are subject to being excluded from our worlds include:

Abusing other members or staff verbally, via ESP, screen text, gestures, or any other means of communication. This includes ESP-bombing and interruptions during events.

Impersonating another member or staff member.

Knowingly disrupting an event.

Stealing the inworld possessions of other members.

Slander of other members. (See verbal abuse above.)


The most important thing to remember at all times in this or any online community is the person behind the machine. Just as you sit at your keyboard, communicating with other community residents through your online persona, there are real human beings all over the world communicating in the same manner. Approach others online with the same courtesy and respect that you would expect in real life. Always remember that online actions can have real world effects, so think for a moment, "What would I do if we were face to face?"

Consider the feelings of those other people in all you say and do. Respect others requests to refrain from behavior they or others may find offensive, and be forgiving of others mistakes. Take care to show consideration and respect and treat others as you would have them treat you. Think before you speak or act, or you may make mistakes that will prevent you from making friends and becoming a part of the community. After all, being a part of the community is what this world is all about. Just because you *can* do something, doesn't mean you *should*.


The majority of human communications are nonverbal. Remember that through this electronic medium much of what you wish to communicate may not come across through words alone. Very often a different life or a different language can add a different meaning to the words or expressions you use or hear. Make the extra effort to understand one another's meaning or point of view.

Before you speak, think, and refrain from obscene or offensive language. This applies to a public message. Remember that typing in all caps is SHOUTING, use *asterisks* or _underlines_ to emphasize a word or your words alone to convey the emotions.


Recognize that the VC9 Worlds  bring together people of all ages. Follow traditionally accepted rules governing contact between peers, and between adults and minors (anyone under 18). These include restraints on language and behavior, and respect for privacy. Traditionally accepted rules prohibit improper overtures, sexual activity, and prying questions in exchanges between adults and minors. With on-line interactions, it is difficult to know with whom you are truly interacting.


Please respect the rules, others with whom you share the service, and the staff members who work hard to improve upon and provide you these services. Adherence to these guidelines will help to make your and others use of the service a positive experience.


You must recognize your own responsibility in having access, and allowing others access to your accounts. The person to whom the account is registered is responsible for any actions from their account.


Use of VC9, Inc's virtual world is a privilege, not a right, and those privileges can be revoked at our discretion. Failure to comply with the guidelines detailed herein can lead to warnings or your account(s) being denied access to (locked out of) the world areas temporarily or permanently.


By choosing to become a member of an VC9, Inc virtual community, you agree to follow these Guidelines.

Updated April 1st 2018



Any form of cyber bullying/harassment/verbal or written violence is strictly against the rules and should be reported to Support immediately with evidence.

Admins and Moderators reserve the right to apply a permanent ban if such a situation occurs.

Insults, extreme profanity (even masked), abuse or any similar conduct on these forums or in the chat channels are forbidden. Any disregard of these rules will entail a warning or exclusion by the administration or moderators.

Any insults directed at the moderators will not be tolerated. Moderators are volunteers and can do without abuse from users. The administrators and moderators on this forum will take immediate and appropriate action against any violation.

Please make sure you speak English on the forum and in the default in-game chat channels. Use of other languages can result in a temporary ban as we need to know that what is said respects the rules of the game.

If you wish to use content that is from another user e.g. images in a guide, you are required to give full credit to that player and link the thread it originated from. Failure to give proper credit may result in moderation of the thread/post. Additionally, it is considered good-manners to ask for permission to use another player's assets; if they request for their content to be removed, the post may be moderated.

Trolling / Flaming

Do not post in order to anger other members or intentionally cause negative reactions. For a given post, this can be a subjective call, but a pattern of such posting or an especially egregious case will get you banned. Do not troll, do not flame period, it is a bannable offence.

This also includes "Alt+F4" jokes, as that will close the current window of a player who applies the shortcut without knowing what it is for.

Spamming / Flooding / Scamming

The creation of spam and/or flooding posts is not permitted and can result in a 24-hour ban and even exclusion from the service (game/chat room/forum). Unwanted in-game messages with guild invites are also considered spam.

Frivolous, off-topic comments will be considered spam and removed.

Scamming is strictly against the rules and can result in a permanent game ban.


Use of capitals / Caps-lock

Excessive use of capitals/ constant use of caps-lock can result in a short to long term ban. Common expressions or abbreviations usually written in capital letters are of course allowed as long as the player does not abuse them.


Bad / Sick jokes in global channels

Players who say bad or "sick" jokes in the global channels can be banned for a short period of time. What you may see as a joke can hurt other people.

This can include jokes about racism, specific political subjects, illnesses, mature subjects etc.


No political / religious conversations / discussions / debates

Topics such as religion and politics are deemed too inflammatory/controversial and provocative. They have no place in VC9 Worlds and are forbidden. You will be warned to stop; if you persist, this could result in a ban.


Complaining about moderation

We will not accept any complaining about bans, the moderation, the moderators or the rules on the public channels or on the forum and any such behaviour will result in an ban.

If you wish to report abusive moderating please send a ticket to Support using the contact support@vc9.com

Remember to stay objective and constructive in your messages. Rude or insulting language to or about any member of the TSO team will only result in your message NOT getting an answer.


Exchange with Support / Mod / Admin is private

Any discussion or exchange with a Support agent, moderator or admin is considered private. It is forbidden to copy/paste your exchange on the forum or on the chat.

Complaints about support should also always be discussed within the according support ticket.

Guild recruitment

Please remember guild recruitment takes place in world and face to face if you want to ask specific people to join. In any case, guilds should not be discussed in global. Any blatant recruitment/invites will induce a ban, while other smaller infringement still will induce a ban, albeit a minor one.


You are only allowed to repost your trade advertisement if it's been at least 5 minutes since your last advertisement OR there has been at least 15 messages in the trade channel since your last advertisement. Failure to abide by this rule can result in temporary chat ban, with further moderation for repeat offences.


Cheats and Programs

Any type of macro, script, bot or other program that can change the way the game interface works is strictly forbidden and could result in an immediate ban.

In regards to third-party extensions (like Chrome), we highly recommend users don't install software that can interfere with "The Settlers Online". While they may seem beneficial, they can jeopardise the security of your data, such as your login details. It's also a breech of our Terms of Service, which can result in action being taken against your account.

Whether it be multi accounting, trade scamming or any forbidden activity, denouncements and accusations regarding cheating are not permitted either in game or on the forum. Depending on the context, this may be considered harassment, and handled accordingly.

If you suspect a particular account of cheating, please take a screenshot and send it to support along with any other useful information. Cheats should only be reported to the Support team.

Any discussion or circulation of exploits or cheats is not permitted here, and may lead to exclusion from the service. Cheats and exploits should only be reported to the Support team.  

Competitions in chat or forum

Competitions of any kind must always be approved by the admins to avoid any potential malpractice or unfair gain at the cost of other players.

In general: participation in any competitions that have not been organized by VC9 is at the player’s own risk. Any claims for damages must be directed to the organizers of such competitions.

Silence on the part of the admins and/or moderators must not be assumed as consent. The administration reserves the right to remove threads that invite players to participate in unauthorized competitions either directly or indirectly, or which could encourage players to take part in such. The member responsible will be notified of such removal by private message.


Software piracy, Illegal software

Any requests, promotion, advertising or linking of content protected by copyright for illegal purposes is strictly forbidden. The linking, naming or discussing of cracks/hacks, crack crews and/or download networks is also prohibited. These rules also apply to leaks and other Internet software obtained illegally.

Advertisement, Links

Advertising anything that is not clearly inworld related can result in a ban. Advertising other video games, any other websites, social media channels or any products is forbidden.

Third party web links, urls, etc are forbidden unless specifically authorised by the Admin/BB Staff or Moderators.

Discussions about the consequences of a leak are permitted, depending on the circumstances.

If in doubt, whisper a MOD and ask for validation regarding an external link before posting in chat.


Illegal activities

Any invitation to carry out, planning or execution of any activity which, in accordance with prevailing law, could be categorized as unlawful or illegal is strictly forbidden within the discussion forums, in-game message system and chats, and may be immediately stopped by the moderators or administration at any time without prior notice.

We also reserve the right to instigate legal action, particularly if the physical integrity of an individual is threatened.

Also, as this is a PEGI 7+ game, the promotion of alcohol, drugs, pornography or any other mature content will be considered as an illegal activity.


Petitions and calls for boycott

Any reference or invitations to petitions and boycotts will be stopped, depending on the type and situation, and may result in a warning or a final expulsion without prior notice.


Lack of reference to the theme

When on the forum, please post in the appropriate section AFTER searching for an existing thread.

Should a discussion stray too far from the actual theme of the forum, it may be either moved, edited, closed or deleted in its entirety without prior notice.


Racism and malicious incitement

We accept no malicious incitement, racism or political propaganda, so kindly find another forum/chat on which to conduct this kind of discussion. We will take immediate and appropriate action against any violation of this rule. We reserve the right to delete/remove or edit any posts that invoke racial hatred and malicious incitement and also to prosecute for such entries. The same applies to usernames (nicknames) or Guild identifiers that relate to such and/or otherwise breach prevailing legislation.


Pornography and eroticism

Any links, advertisements and images relating to erotic content or content that is unsuitable for minors will not be tolerated. This also applies to usernames (nicknames) that contain or describe pornographic elements or elements that are unsuitable for minors.



Discrimination against minorities or physically or mentally disabled persons or socially disadvantaged groups or others will not be tolerated here, and will be immediately penalised.


Profiles, signatures and avatars(dollys)

We will react immediately to any violations of the rules in the user profile or user signature. The administration and moderators will decide when a signature is no longer acceptable, and the relevant users will be instantly notified and will be asked to take immediate and appropriate action. However, the administration and moderators also reserve the right to shorten and amend profiles without prior notice.

In general: Images on signatures have been deactivated, only the admin or the moderators reserve the right to use images.

Writing text is still available.


Company-related or protected nicknames

It is forbidden to impersonate a VC9 employee or  chat moderator, administrators/moderators reserve the right to permanently ban anyone for this offense.

We reserve the right to exclude usernames from the chat, either temporarily or permanently which, owing to their naming or spelling, could be mistaken for official VC9’st employees or members of the moderator team, insofar as no change of username is carried out in compliance with the rules of conduct by the relevant users. Furthermore, the conscious use of a username name that could give the impression to the relevant members that they are dealing with official representatives of VC9 or their moderators/administrators, is not permitted.

Individual cases that are not covered and the decision-making authority

The administration will make a decision based on the available facts for individual cases that are not covered by the rules set out in this notice. In all cases, the ultimate decision-making authority shall rest with the administrators and moderators.

Rules for minors

Minors under USA law, are not permitted to create accounts on VC9 Websites

Usage of Cookies

We are using cookies (third-party services we use such as – Google Analytics, Facebook Pixel etc. using cookies behalf of us) to analyze user behavior, gather demographic info about our user base in general and other statistics. If you don’t like to cookies get placed on your browser, please disable cookies from your browser settings.

The GDPR (General Data Protection Regulation

Information That We Collect –

From Customers and Registered Users:

We intentionally, ask very minimal information from users.. We collect users name and email as personal details. We also collect temporary information about your system such as – browser, site usage statistics, IP address, and general location by your browser for statistical  purpose. Billing and payment details are collected only when you make any purchase, which is submitted by you.

We do not share, rent or sell your data to third-parties, only VC9 employees has the access to your submitted data. You have full freedom to delete your data and account completely by sending an email to accounts@vc9.com.

Data Protection

We are very conscious about the data breach and protection. But, If in case any data breach occurs such as – alteration, unauthorized access, or loss of data. We will immediately notify you by email.

Marketing Emails

If you register on our site or subscribe our newsletter you are part of our community, we will send you newsletters/emails that will include product updates, latest releases, or discounts that we feel might be of interest to you. If you decide not to receive such email notifications you can easily opt-out using the unsubscribe button from email or send an email to unsubscribe@vc9.com, we will immediately remove your email from the subscriber list.


The administration reserves the right to amend and add to these rules. We would also ask you not to challenge or test our tolerance levels. Moderators and administrators reserve the right to modify the official forums and/or chat rooms at any time at their discretion and without prior notice.



Any breach of the rules during your inworld activity that leads to the removal of your post will be brought to your attention by the moderating team via a forum private message (top right corner of your screen, under Notifications). Forum warnings and infractions received will also be announced in the same manner.

The Revision date is May 25, 2018