A person viewing it online may make one printout of the material and may use that printout only for his or her personal, non-commercial reference. Lorig, March 2003)Sample Provocative Questions for Use in Planned VisitsFigure 1.Sample of provocative questions for use in planned visits (from author conversation with K.

This also would allow time for setting goals, creating plans to reach those goals, and solving the challenges of role and emotional management.15 Office staff or other health care professionals can assist patients with planned visit tasks. Davis, Institute for Healthcare Improvement, December 2003, with information from reference 26.The Personal Action Plan (Figure 3)27 helps patients with chronic illness to develop a personal plan for learning a new behavior, such as starting a program to increase their physical activity.

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