Ensure that you have a default route created in your IP Office under IP Routes that points to your LAN1 interface. Because the IP Office does not use DNS to resolve the name of the SIP server you will want to use PING on your PC to resolve this name. In the Name field enter URI followed by the DID number (I start with URI as you can not have a username that begins with a numeric digit).

The system doesn’t use this information to actually route the call, it simply checks to see if the called party belongs to the IP Office. Every DID you own must be entered in the IP Office somewhere as a URI or the call will be rejected by the system.

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