OPSS product safety and consumers: Wave 1
An independent research report.
Documents
Details
This tracker survey was commissioned by the Office for Product Safety and Standards from YouGov. Its main objective was to understand consumers’ awareness of and views on a range of product safety issues to gain new insight on OPSS policy areas, building on existing research and evidence. It explored topical policy areas including online shopping, second hand shopping and inclusive design. It also investigated how vulnerable consumers’ experiences could differ, to identify how they could be better assisted in matters of product safety. Its findings were based on a representative sample of 10,230 people from across the UK with a supporting telephone survey of 512 people who are very low or non-internet users.
Core figures
- 76 per cent of the UK public think that products sold in the UK are safe as there are regulations in place
- 85 per cent expect a product to be safe regardless of price
- 9 per cent consider safety as an important factor when buying a product
- 8 per cent had a safety issue with a product they purchased in the last 6 months
- 6 per cent had seen or heard about a recall for a product they own in the last 2 years