Employers: general enquiries

Online

Tell HMRC if you have been payrolling benefits

Tell HMRC you do not owe Class 1A National Insurance contributions

Check if you can fix your problems with running payroll

If HMRC needs to contact you about anything confidential they’ll reply by phone or post.

Webchat

You’ll need to have your National Insurance number to use webchat.

Speak to an adviser online about PAYE for employers queries.

You’ll need your employer reference number or accounts office reference number.

Use the Income Tax: general enquiries webchat for queries about your personal tax affairs.

Phone

Before you call

This helpline may ask you some security questions. Make sure your personal details and address are up to date in your personal tax account or you could fail telephone security. If you do not already have a personal tax account, you can set one up.

Opening times:

Our phone line opening hours are:

Monday to Friday: 8am to 6pm

Closed on weekends and bank holidays.

If your call is not urgent, please use webchat to contact us.

You can also find out information in your business tax account using HMRC online services.

Find out about call charges

Post

Write to HMRC to get advice for employers.

You do not need to include a street name, city name or PO box when writing to this address.

Couriers should use a different address.