Guidance

Contact the Adjudicator's Office

Find out how to contact the Adjudicator's Office.

• From: The Adjudicator’s Office
• Published: 26 July 2019
• Last updated: 18 August 2021 — See all updates

Coronavirus (COVID-19) Update

For customers who can, we recommend corresponding with us by email.

We are continually assessing the impact of Coronavirus on our ability to deliver our services. We will be acting in line with Government announcements and advice issued by Public Health England. We are encouraging our staff to put their health and wellbeing, and that of their families, first to help prevent the spread of the disease.

Contact the Adjudicator’s Office

The Adjudicator’s Office investigates complaints about HM Revenue and Customs (HMRC) and the Valuation Office Agency (VOA).

We review Home Office decisions on entitlement to compensation made under the Windrush Compensation Scheme. In addition, we investigate complaints about how the Home Office handled a claim for compensation made under the Windrush Compensation Scheme.

When you contact us, tells us any reference number you have been given by the relevant organisation.

To complain or request a review you can:

• use our online form
• print and fill in form Ask the Adjudicator’s Office to investigate a complaint or review a decision
• write to us:

The Adjudicator's Office
PO Box 10280
Nottingham
NG2 9PF

If you need any help or a reasonable adjustment when dealing with us please let us know.

Phone

Telephone: 0300 057 1111
Monday to Friday, 9am to 5pm
Closed weekends and bank holidays.

Find out about call charges

Published 26 July 2019
Last updated 18 August 2021 + show all updates

1. 18 August 2021

   Added translation

2. 4 January 2021

   Removed Christmas & New Year helpline opening hours

3. 18 December 2020

   Added Christmas telephone helpline opening times.

4. 9 December 2020

   Removed notification that our online form is unavailable.

5. 7 December 2020

   Included a notice that our online contact form is temporarily unavailable.

6. 21 July 2020

   Change in helpline opening times.

7. 6 July 2020

   Updated Coronavirus info.

8. 4 May 2020

   Removed fax number from contact details

9. 23 March 2020

   Change to telephone availability.

10. 20 March 2020

    Update to reflect impact of Coronavirus (COVID-19) and changes to process within the Adjudicator's Office.

11. 8 January 2020

    We have included the link to the online application form

12. 18 December 2019

    We updated the page to include our Windrush Compensation Scheme independent review role.

13. 26 July 2019

    First published.