Guidance

Restart Scheme provider guidance

DWP provider guidance for the Restart Scheme.

• From: Department for Work and Pensions
• Published: 28 June 2021
• Last updated: 9 August 2021 — See all updates

• Applies to: Wales, England, and Scotland

Documents

Chapter 1: Introduction and overview

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Chapter 2: Referral process and initial engagement

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Chapter 3: Initial meeting and start

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Chapter 4: Early interventions

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Chapter 5: Ongoing interventions

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Chapter 6: Expenses

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Chapter 7: Change of circumstances

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Chapter 8: Mandating participants to undertake activity

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Chapter 9: Raising a compliance doubt

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Chapter 10: Participant compliance

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Chapter 11: Work-related requirement concerns

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Chapter 12: Stakeholder and employer engagement

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Chapter 12 annex: Sharing information with stakeholders in the course of local-level engagement

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Chapter 13: Restart scheme completers and early exits

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Chapter 14: Performance Management

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Chapter 15: Contract review points

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Chapter 16: Customer satisfaction measure

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Chapter 17: Funding model and claim process

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Chapter 18: Validation

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Chapter 19: Complaints

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Chapter 20: Data sharing between DWP and providers

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Chapter 21: Participants with complex needs who may require advanced support

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Chapter 22: Health and safety, incidents, accidents and fraud

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Chapter 23: Controls and risk management assurance

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Details

This guidance is for Department for Work and Pensions (DWP) providers of the Restart Scheme.

Published 28 June 2021
Last updated 9 August 2021 + show all updates

1. 9 August 2021

   Added a new annex for chapter 12, Sharing information with stakeholders in the course of local-level engagement.

2. 28 June 2021

   First published.