Claim repayment or remission of charges on rejected imports
Find out how to claim repayment or remission of customs charges paid on rejected imports using form C&E1179 and C&E1179CDS.
Who can claim
You can claim for a repayment or remission of customs charges on goods you have been charged import duties on (including import VAT) at the UK border which:
- do not meet the conditions of their contract
- are defective
- are damaged before customs clearance
You cannot make a repayment or remission of customs charges claim for goods you have bought when VAT has been charged at the point of sale unless you are a VAT-registered business. If you are not a VAT-registered business the seller or online marketplace you bought the goods from should refund you the VAT.
When to apply
You must submit your claim one year from notification of the debt for rejected imports.
HMRC can extend these time limits if there are exceptional circumstances (for example, a fire or flood has destroyed your records).
Contact HMRC to ask for a time limit extension.
What you’ll need
You must attach any supporting documents to the form, such as:
- a copy of the import invoice
- documentary proof of entitlement
- a calculation worksheet if you’re claiming a proportion of the charges paid
How to claim
If you use the Customs Declaration Service to import goods, claim with form .
Claim with form if you use Customs Handling of Import and Export Freight (CHIEF) to import goods and want to claim for:
- import duty
- Common Agricultural Policy and anti-dumping duty charges
- VAT and excise duty paid on rejected imports
Send your completed form to HMRC by either:
- posting it the address on page 3 of the form
- emailing it to customsaccountingrepayments@hmrc.gov.uk – enter ‘NDRC’ in the subject line of your email
Email HMRC to ask for these forms in Welsh (Cymraeg).
After you’ve applied
You’ll receive a letter with your National Duty Repayment Centre reference, confirming we have received your application.
You’ll then find out the outcome of your application within 30 working days.
Last updated 26 May 2021 + show all updates
-
The 'Who can claim' and 'How to claim' sections of the guide have been updated.
-
The time limits for submitting a claim have been updated.
-
First published.