Set up a Direct Debit for a duty deferment account on the Customs Declaration Service
Find out how to set up a Direct Debit with your bank or building society if you’ve applied for a duty deferment account.
Before you start
You need to get access to the Customs Declaration Service and then set up a Direct Debit arrangement with your bank or building society, if you’ve already applied for a duty deferment account.
If you are using both the Customs Declaration Service and CHIEF, you will need to set up two separate Direct Debits – one for CHIEF and another for Customs Declaration Service, as these use two different HMRC bank accounts. We will not charge you twice for the same liability.
What you’ll need
You need your bank or building society’s details, including the:
- account holder’s name (as it appears on your bank statement)
- sort code and account number
- bank or building society name and address
If you have an existing deferment account and want to change bank details, you should also include the deferment account number we sent you when you applied for a duty deferment account.
If you’re using the Customs Declaration Service
If you’re using the Customs Declaration Service and your Direct Debit instruction does not require multiple signatures, then please use the online service accessible via your Customs Declaration Service Financials Dashboard.
If you’re using the Customs Declaration Service and your Direct Debit instruction does require multiple signatures, you will need to submit your Direct Debit via the secure Data Transfer method of Dropbox. This will increase the speed of setting up new Direct Debits, or changes to current Direct Debits.
You will need access to a scanner to use Dropbox and may need to check your Windows Firewall settings to ensure inbound correspondence from us isn’t blocked. Please:
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Read the Dropbox Protocols
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Send an e-mail to confirm you accept the protocols to the Duty Deferment Office at cdsdefermentdirectdebits@hmrc.gov.uk, stating that you require multiple signatures or an amendment
Following our reply, you will need to complete and return the Direct Debit Instruction (C1202) with information on next steps. Do not send the Direct Debit Instruction until asked to do so by return email.
If you are unable to use the Dropbox method, you can print and post the Direct Debit instruction (C1202) form to the address on the form itself. In order to do this process, please log onto you CDS Financial Dashboard.
However, you should be aware that using this method may incur processing delays.
If you need to change your bank details on the Customs Declaration Service
If you have already set up your duty deferment account on Customs Declaration Service, and you need to change the bank details for your account, you must do so using the Dropbox Process.
You must:
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Read the Dropbox Protocols
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Send an e-mail confirming you accept the protocols to the Duty Deferment Office at cdsdefermentdirectdebits@hmrc.gov.uk stating you require an amendment
The Duty Deferment Office will then send you a Direct Debit Instruction to complete with your amends and explain to you how to return it.
If you are unable to use the Dropbox method, you can print and post the Direct Debit instruction (C1202) form to the address on the form itself. However, using this method may incur processing delays.
To ask for this form in Welsh (Cymraeg) send an email to gwasanaeth.cymraeg@hmrc.gov.uk.