GOV.UK
National Clearance Hub
Email HMRC enquiries about electronic submission of Route 1 and 2 declarations for Heathrow, Gatwick and Stansted airports
nchlap@hmrc.gsi.gov.uk
Include the entry number and date in the subject line of your email. Do not send files that are bigger than 3MB.
Email HMRC enquiries about electronic submission of Route 1 and 2 declarations for other ports and airports
nch@hmrc.gsi.gov.uk
Include the entry number and date in the subject line of your email. Do not send files that are bigger than 3MB.
Email HMRC about CIE Imports and Exports Post Clearance Amendments and Processing under Customs Control
NCHCIE@hmrc.gsi.gov.uk
Email HMRC enquiries about transfer of residence
nch.tor@hmrc.gsi.gov.uk
Email HMRC about a compliance or technical query
nchtechnical@hmrc.gsi.gov.uk
Email HMRC if you have a complaint about the National Clearance Hub
noscomplaintsteamgrimsby@hmrc.gsi.gov.uk
If HMRC needs to contact you about anything confidential they’ll reply by phone or post.
Phone
Imports and exports
Call for advice about imports or exports.
Telephone:
0300 322 7900
Opening times:
24 hours a day, 7 days a week
Import inventory control
Call for advice about air and maritime import inventory control.
Telephone:
03000 579 734
Opening times:
Monday to Friday: 8am to 6pm
Customs Input Entries (CIE) imports and exports
Call for advice about Post Clearance Amendments and Processing under Customs Control.
Telephone:
0300 322 7909
Fax:
03000 588 475
Opening times:
Monday to Friday: 9am to 5pm
Post
General letters and enquiries
Write to HMRC for general advice about goods clearance by the National Clearance Hub.
You do not need to include a street name or PO box when writing to this address.
Couriers should use a different address.
BT-NCH
HM Revenue and Customs
BX9 1GZ
United Kingdom
Courier post and licences and forms
Send courier post and licences and forms requests to:
National Clearance Hub
Ralli Quays West Building
3 Stanley Street
Salford
M60 9HL
United Kingdom
Route 3 entries and complaints
Write to this address if you have any complaints about the National Clearance Hub.
Freepost RTGR-LSCG-LTJS
HM Revenue and Customs
National Clearance Hub, Ralli Quays
3 Stanley Street, Salford
M60 9LA
United Kingdom