Guidance

HM Land Registry service standards

How we deal with customers and the applications we receive.

Documents

Details

This covers our standards for:

  • application quality and speed of service
  • customer service
Published 29 March 2018
Last updated 12 June 2019 + show all updates
  1. Updated with April 2019 data.
  2. March 2019 data added and 2 extra points added to the list of exclusions in note 1.
  3. Update to section 1.3 - Welsh version: 'Ceisiwn gwblhau ceisiadau sy'n cynnwys creu cofrestr newydd a chynllun teitl (megis prydlesi newydd a chofrestriadau cyntaf), o fewn 25 diwrnod'
  4. Updated with February 2019 data
  5. Updated with January 2019 data
  6. We have updated the data for our year to date performance.
  7. Updated with August 2018 data.
  8. Section 2.1 amended with the reduction in the time allowed to reply to Data Protection Act requests from 40 calendar days to 1 month, following the Data Protection Act 2018 coming into force on 25 May 2018.
  9. Updated with May 2018 data.
  10. Updated with March 2018 data.
  11. Added translation