Guidance

Pensions and insurance tracing and Bulk Letter Forwarding service

DWP can send information from pension, insurance companies and solicitors to customers using the tracing and letter forwarding service.

Published 2 September 2013
Last updated 1 June 2019 — see all updates

• From: Department for Work and Pensions

Documents

Bulk Letter Forwarding service: guidance

HTML

Request an individual response for each customer (BLF1010)

Ref: BLF1010 ODT, 24.9KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Request a bulk reply for multiple queries (BLF1015)

Ref: BLF1015 ODT, 48.2KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Sample letter

PDF, 28.9KB, 1 page

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

DWP provides a tracing and letter forwarding service for pension, insurance companies and solicitors to forward beneficial information to customers, usually about pensions or insurance policies. This is called the Bulk Letter Forwarding service.

Every effort must have been made to trace the person concerned before asking us to forward any letters. There is a charge for this service.

Published 2 September 2013
Last updated 1 June 2019 + show all updates

1. 1 June 2019 Updated the opening times of the Bulk Letter Forwarding service to 8am to 6pm Monday to Friday.
2. 5 February 2019 Replaced the guidance and the BLF1010 and BLF1015 forms with updated versions, following a change in address and phone numbers.
3. 4 February 2019 Changed Bulk Letter Forwarding (BLF) phone number to: 0800 15 13198.
4. 15 June 2018 Published revised Bulk Letter Forwarding Service leaflet with added information on 'boxes of work' on page 4.
5. 28 March 2018 Changed the postal address of the Bulk Letter Forwarding Service to - Department for Work and Pensions, Bulk Letter Forwarding Service, Mail Handling Site A, Wolverhampton, WV98 2DU
6. 6 February 2017 Revised the bulk letter forwarding PDF - changes to payment of invoices using Automatic Credit Transfer (ACT) bank details.
7. 29 October 2015 Removed the Bulk Letter Forwarding customer charter. It is included in the DWP customer charter.
8. 2 September 2013 First published.