[music]

Tom: The Basics are the Sizing up skills
that help you know what's happening

in any situation. Sizing up helps you
avoid costly mistakes and maximizes the

chances that your decisions and actions
will be effective and accurate.

Sizing up works because it gets you
ready to take in and use information to

manage and often prevent problems.
There are four Basic skills that help you

Size Up the situation.

The first Basic skill is getting into
a good Position. This means

physically locating yourself in such
a way that you can see and hear

what's going on around you. The second
Basic skill is using good Posture. You'll

learn why it's important to stand erect
with your head up and your shoulders

back. Learning to Observe inmates, their
behaviors and appearances is the third

Basic skill. Attentive observation will
give  you very important clues about

the inmates' attitudes moods and
expectations. Finally, the fourth Basic

skill is Listening. Listening is the
ability to hear and understand what

inmates are really saying by listening
carefully, you'll hear warnings of

potential problems and you can proactively
manage these problems before they get

out of hand. So, these are the Basics or
the Sizing up skills. They lay the

foundation for a new method of handling
inmates. You'll learn more about the

bases from your instructor, right now.