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If you are a Patient:

For general inquiries (8am – 6pm EST)

call 1-800-808-1902

For Horizon BCBSNJ general inquiries (8am – 6pm EST)

call 1-855-243-3321 

PLEASE SEND PAPER BILL PAYMENTS TO:
CareCentrix
PO Box 277947
Atlanta, GA 30384-7947

 

Patient FAQs

Pay your bill

If you are a Provider:

For general inquiries (8am – 6pm EST)

call 1-800-808-1902

For Horizon BCBSNJ general inquiries (8am – 6pm EST)

CALL 1-855-243-3321 

 

Provider FAQs

CareCentrix Provider Portal

If you are a health plan or employer:

For sales inquiries call the number below or fill out the form. 

Call 1-888-839-5122

 

You may also reach out directly to Judy Platkin, SVP Business Development at judith.platkin@carecentrix.com. 
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Specific Health Plans:

If you have questions about a specific health plan that works with CareCentrix, please call a representative at one of the numbers below:

Aetna - Florida 1-888-999-9641
Beech Street 1-800-453-8003
Florida Blue 1-877-561-9910
HORIZON BCBSNJ
1-800-624-1110
Aetna - Georgia 1-888-999-9641
Cigna / Great West 1-800-453-8003
Health Net 1-800-453-8003
Sloans Lake (Cofinity) 1-800-453-8003

Sleep Services:

General Inquiries 1-888-497-5337
Fallon Total Health 1-866-827-2469
Neighborhood Health Plan 1-866-827-5861
West Virginia Public Employees Insurance Agency 1-888-497-5337
Cigna / Great West 1-877-877-9899
MVP Healthcare 1-888-497-5337

To Report Fraud:

Call our compliance hotline:

1-877-848-8229

Email:

compliance@carecentrix.com

Write:

CareCentrix
Attn: Special Investigations Unit
20 Church Street, 11th Floor
Hartford, CT 06103

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