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Mark Denkowski, IADC’s Vice President of Accreditation and Certification, comments on the current status of HUET in the Gulf of Mexico and IADC’s efforts to standardize the training in the video above.
From outer space to offshore drilling rigs, workers in both industries are sharing common ground at NASA’s Johnson Space Center in Houston. Using the 6.2 million-gal, 40-ft deep NBL pool, helicopter underwater egress training (HUET) is one of the first programs being implemented. The availability of space and technology at NASA’s NBL creates the potential to train more people in various courses. Petrofac plans to add basic offshore safety induction and emergency training (BOSIET), as well as major emergency management training (MEM), to its program this year and is seeking accreditation from IADC and OPITO. Drilling Contractor is the only viable magazine exclusively covering the global drilling and completion industry, both land and offshore. The official magazine of the International Association of Drilling Contractors, DC has been published since 1944 and is the longest continuously published magazine focusing on drilling and completion.
The Point of Contact Group was invited to work with the parking and traffic bureau of a major university, to help improve their service quality. The problem: Their standard responses - such as “I’m sorry, sir, you were parked illegally” and “You’ll have to pay a fine” - frequently led to angry and unpleasant confrontations with people. The result: In role-play - and later, in real life - this team discovered that by making simple changes to what they said, people could not stay angry with them. A major international consumer products manufacturer brought the Point of Contact Group in to work with their global call center operations. The problem: This firm had relocated some of their call centers offshore, and found that customer satisfaction ratings for their offshore agents were lower than those of their North American agents.
After monitoring phone traffic to their offshore call center, we observed a group of polite, intelligent, and hard working agents who were often simply following the norms of their culture - for example, not acknowledging a caller’s emotions for fear it would represent a “loss of face” for the customer. The solution: The Point of Contact Group delivered a custom training intervention via videoconference where we taught and coached simple, procedural techniques - such as paraphrasing the caller, or substituting specific phrases for their normal “boilerplate” responses - to automatically show interest and empathy to all callers.
The result: Follow-up call monitoring showed nearly two-thirds of the team had improved their skills, with the best offshore agents now sounding virtually indistinguishable from North American agents - and an end result of improved service quality at lower costs.
One of the nation’s most prestigious liberal arts colleges brought in the Point of Contact Group to help them increase their service quality, as well as examine how to implement their broader mission of creating leadership experiences for students. The problem: Different departments had different “cultures”, and it was often hard to motivate employees - many of whom had been there for many years - to change the ways that they interacted with customers and each other. The solution: After training the college’s entire academic support staff using our flagship Great Customer Connections program, we worked with the college’s deans and senior administrators to set a new standard for how to coach and motivate people - by moving to strength-based coaching techniques aimed at developing each team’s own interpersonal and leadership skills. The result: According to the Dean of the College, ““(Point of Contact Group founder) Rich Gallagher is that rare person who has the mind of a management guru and the soul of an educator.
Our best case study is yet to come - the one where we quickly and inexpensively change the performance of your workplace!
In a partnership with Petrofac Training Services and Raytheon Technical Services Company, the center’s Neutral Buoyancy Laboratory (NBL) recently evolved into a multipurpose facility that houses courses in water safety and survival training for the offshore oil and gas industry. Taking place in the same pool that contains the full-scale replica of the International Space Station and where astronauts train, the survival training programs for the oil and gas industry began in December and offers drilling contractors, operators and service companies another outlet to train in a realistic environment. They found that traditional customer service training - with its emphasis on attitude change and “creating magical moments” - did absolutely nothing for them when they were toe-to-toe with people whose cars had just been towed away.


Later, we held a retreat-style workshop for their senior administration to explore their own core values, and how to put these into practice to achieve their mission.
He was able to introduce easy to grasp concepts that gave people techniques to manage complex and ever changing situations. THESE VERY SAME ENFORCEMENT AGENCIES, WHO HAVE SWORN TO PROTECT AND SERVE, OUR COUNTRY, AND CITIZENS ,ARE BUT SOME, OF THE CORRUPT,GREEDY TRAITORS .ENGAGED IN THE TYRANNY AND TORTURE. The school district has moved to a biometric identification program, saying students will no longer have to use an ID card to buy lunch.A  BIOMETRICS TO TRACK YOUR KIDS!!!!!i»?i»?A TARGETED INDIVIDUALS, THE GREEDY CRIMINALS ARE NOW CONDONING THEIR TECH! Paul Weindling, history of medicine professor at Oxford Brookes University, describes his search for the lost victims of Nazi experiments. The chairman of the board at ESL a€” then proprietor of the desert wasteland in Nevada known as a€?Area 51a€? a€” was William Perry, who would be appointed secretary of defense several years later.
EUCACH.ORG PanelIn a 2-hour wide-ranging Panel with Alfred Lambremont Webre on the Transhumanist Agenda, Magnus Olsson, Dr. Henning Witte, and Melanie Vritschan, three experts from the European Coalition Against Covert Harassment, revealed recent technological advances in human robotization and nano implant technologies, and an acceleration of what Melanie Vritschan characterized as a a€?global enslavement programa€?.Shift from electromagnetic to scalar wavesThese technologies have now shifted from electromagnetic wave to scalar waves and use super quantum computers in the quantum cloud to control a€?pipesa€? a reference to the brains of humans that have been taken over via DNA, via implants that can be breathed can breach the blood-brain barrier and then controlled via scalar waved on a super-grid. Eventually, such 'subvocal speech' systems could be used in spacesuits, in noisy places like airport towers to capture air-traffic controller commands, or even in traditional voice-recognition programs to increase accuracy, according to NASA scientists."What is analyzed is silent, or sub auditory, speech, such as when a person silently reads or talks to himself," said Chuck Jorgensen, a scientist whose team is developing silent, subvocal speech recognition at NASA Ames Research Center in California's Silicon Valley. We numbered the columns and rows, and we could identify each letter with a pair of single-digit numbers," Jorgensen said. People in noisy conditions could use the system when privacy is needed, such as during telephone conversations on buses or trains, according to scientists."An expanded muscle-control system could help injured astronauts control machines.
If an astronaut is suffering from muscle weakness due to a long stint in microgravity, the astronaut could send signals to software that would assist with landings on Mars or the Earth, for example," Jorgensen explained. These are processed to remove noise, and then we process them to see useful parts of the signals to show one word from another," Jorgensen said.After the signals are amplified, computer software 'reads' the signals to recognize each word and sound. Our Research and Development Division has been in contact with the Federal Bureau of Prisons, the California Department of Corrections, the Texas Department of Public Safety, and the Massachusetts Department of Correction to run limited trials of the 2020 neural chip implant. We have established representatives of our interests in both management and institutional level positions within these departments. Federal regulations do not yet permit testing of implants on prisoners, but we have entered nto contractual agreements with privatized health care professionals and specified correctional personnel to do limited testing of our products.
We need, however, to expand our testing to research how effective the 2020 neural chip implant performs in those identified as the most aggressive in our society. In California, several prisoners were identified as members of the security threat group, EME, or Mexican Mafia. They were brought to the health services unit at Pelican Bay and tranquilized with advanced sedatives developed by our Cambridge,Massachussetts laboratories.
The results of implants on 8 prisoners yielded the following results: a€?Implants served as surveillance monitoring device for threat group activity.
However, during that period substantial data was gathered by our research and development team which suggests that the implants exceed expected results. One of the major concerns of Security and the R & D team was that the test subject would discover the chemial imbalance during the initial adjustment period and the test would have to be scurbbed. However, due to advanced technological developments in the sedatives administered, the 48 hour adjustment period can be attributed t prescription medication given to the test subjects after the implant procedure.


One of the concerns raised by R & D was the cause of the bleeding and how to eliminate that problem. Unexplained bleeding might cause the subject to inquire further about his "routine" visit to the infirmary or health care facility. Security officials now know several strategies employed by the EME that facilitate the transmission of illegal drugs and weapons into their correctional facilities.
One intelligence officier remarked that while they cannot use the informaiton that have in a court of law that they now know who to watch and what outside "connections" they have.
The prison at Soledad is now considering transferring three subjects to Vacaville wher we have ongoing implant reserach. Our technicians have promised that they can do three 2020 neural chip implants in less than an hour. Soledad officials hope to collect information from the trio to bring a 14 month investigation into drug trafficking by correctional officers to a close. Essentially, the implants make the unsuspecting prisoner a walking-talking recorder of every event he comes into contact with.
There are only five intelligence officers and the Commisoner of Corrections who actually know the full scope of the implant testing. In Massachusetts, the Department of Corrections has already entered into high level discussion about releasing certain offenders to the community with the 2020 neural chip implants.
Our people are not altogether against the idea, however, attorneys for Intelli-Connection have advised against implant technology outside strick control settings. While we have a strong lobby in the Congress and various state legislatures favoring our product, we must proceed with the utmost caution on uncontrolled use of the 2020 neural chip. If the chip were discovered in use not authorized by law and the procedure traced to us we could not endure for long the resulting publicity and liability payments. Massachusetts officials have developed an intelligence branch from their Fugitive Task Force Squad that would do limited test runs under tight controls with the pre-release subjects. Correctons officials have dubbed these poetnetial test subjects "the insurance group." (the name derives from the concept that the 2020 implant insures compliance with the law and allows officials to detect misconduct or violations without question) A retired police detective from Charlestown, Massachusetts, now with the intelligence unit has asked us to consider using the 2020 neural chip on hard core felons suspected of bank and armored car robbery. He stated, "Charlestown would never be the same, we'd finally know what was happening before they knew what was happening." We will continue to explore community uses of the 2020 chip, but our company rep will be attached to all law enforcement operations with an extraction crrew that can be on-site in 2 hours from anywhere at anytime. We have an Intelli-Connection discussion group who is meeting with the Director of Security at Florence, Colorado's federal super maximum security unit. The initial discussions with the Director have been promising and we hope to have an R & D unit at this important facilitly within the next six months. Napolitano insisted that the department was not planning on engaging in any form of ideological profiling. I will tell him face-to-face that we honor veterans at DHS and employ thousands across the department, up to and including the Deputy Secretary," Ms. Steve Buyer of Indiana, the ranking Republican on the House Committee on Veterans' Affairs, called it "inconceivable" that the Obama administration would categorize veterans as a potential threat.



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